Charge 3 screen fading cant see anything on it anymore

[soniafurnish2]

I've had my charge 3 for a year and noticed a week ago the screen has faded I have checked the dim settings  and it's on normal  

[EdsonFitbit]

Welcome to the Fitbit Community @soniafurnish2.

Thank you for the information provided and for trying to resolve the issue before contacting us.

Please make sure Sleep Mode and Do Not Disturb (DND) are not enabled. For instructions to navigate your Fitbit Charge 3 please visit this article.

If this doesn't help, you can restart your Tracker. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any question.

[Sonyfit]

I cant see anything on the screen ...I've tried to hold button while charging but it does not switch off...

[EdsonFitbit]

Welcome to the Fitbit Community @Sonyfit.

Thank you for following our troubleshooting steps.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[ChrJames]

I did all of that and my screen is still very faded.  It's not even either, like its more faded in the certain, like a ring.  

[EdsonFitbit]

Welcome to the Fitbit Community @ChrJames.

Thank you for the time you spent while following our troubleshooting steps shared above.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[edouardfouche]

Hi, I have the same problem, as in many other threads. Screen has progressively gone black. None of the procedure proposed (changing clock, restarting, long restart) worked. Could please at least tell us if this is a software or a hardware problem? Would a DIY screen replacement work?

[EdsonFitbit]

Welcome to the Fitbit Community, @edouardfouche.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Ivanmalek]

Exactly the same issue here. Over time, the display started fading to the point, where I have can barely make out anything on the display in a dark room at night. Brightness is set to normal. For the last week or two, I´ve been noticing the screen brightness going dim uneven. It has gone pretty much completely dark in the middle and I can make out tiny traces of something showing up around the corners of the screen.

Did you manage to solve it somehow?

I really do hope there is a solution for this, because while my tracker is way past warranty at this price point, I´d expect it to last a lot longer than 3 years.

[EdsonFitbit]

Welcome to the Fitbit Community, @Ivanmalek.

In addition to the troubleshooting steps shared above, you can try to change the clock face of your Fitbit Charge 3:

• From the Today tab in the Fitbit app, tap your profile picture > Charge 3
  tile.
• Tap Clock Faces.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Install to add the clock face to Charge 3.

If you followed our recommendations without luck, you can reach out Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.

[Ivanmalek]

Hi Edson, thanks for your reply. Unluckily, my issue was really a hardware one. I learned the workaround you mentioned quite early and it did help me a lot of times, when the display of my Charge 3 wouldn't turn on at all, in my case though, I was able to see a very faint outline of the display trying to display something very faintly, but the center part of the display was completely unreadable, as good as off.

I was contacted by Fitbit staff though and we worked out a discount on a new tracker, which is a really nice gesture and do enjoy the NFC funtionality on my new charge 4, although I would have preferred to be able to use my old charge 3 a few years longer, if for nothing else, then for ecological reasons at least.

Cheers,

Ivan

[EdsonFitbit]

Thanks for your response, @Ivanmalek.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Congrats on your new Fitbit Charge 4. You can check the User Manual here.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[Super13]

I sent this problem to the web Developers, I told them when they did an update they took away High brightness from our settings, now it just says Auto or normal, and auto is super dim now you can't read any text

[Gtje]

Indeed. My charge 3 has the same problem since a few days now.  The sides are faded , also is the centre of the screen.  Occured at once, without doing anything. I changed the clock appearance on my screen now, but none of them are fully readable on the screen. It stays fade.  
IT and support, please do a reversed backup.  This isn’t the way you threat customers. 

[EdsonFitbit]

Thanks for visiting the Fitbit Community, @Super13 @Gtje.

@Super13 The Fitbit Charge 3 should let you set the brightness to Auto, Dim or Normal. These have been the only options available since it was released. You can check old videos on Youtube that show how to change the brightness to only those 3 options.

@Super13 @Gtje If after following the troubleshooting steps shared above you continue having difficulties with your Fitbit device's brightness, please get in touch with Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.

[ADurham]

Need help please I can't see the screen after 1 year of ownership. 

[EdsonFitbit]

Welcome to the Fitbit Community, @ADurham.

If you followed the instructions shared above without luck, you can reach out Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.