Charge 3 screen flashing back and forth

[Pentricia]

My Fitbit is constantly flashing back and forth from the time screen to the Screen time/Notifications screen and it won’t stop

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @Pentricia, it's nice to see you around the Community Forums! 

I'd recommend to restart your Charge 3 by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Give this a go and let me know the outcome, I'll be around and glad to further assist you.

[L3379]

Hi- I have the same issue but I can’t restart per the advice above as the screen keeps flashing between screens whilst I hold the button down and won’t restart.

[Pentricia]

Hi - I have tried resetting several times and the screen still keeps flashing - to the point of killing the battery in a very short time!

From Penny

[Pentricia]

Hi! Thanks for replying. I tried the above several times and it still constantly flashes. This is really getting frustrating, considering this is my third Fitbit Charge 3 since November, 2018. My husbands Charge 3 also completely died after about three months. The store we bought from won't take his back and says we have to contact Fitbit. Where do I contact about returning it?

From Penny

[MarreFitbit]

Welcome to the Community Forums @Pentricia! I totally understand how you feel. Thanks for already restarting your Charge 3 to solve the issue with the screen.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Welcome on board @L3379! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this.

[Pentricia]

Hello, unfortunately the problem with my Fitbit Charge 3 has not been solved.  I have restarted it several times, but it continues to flash between screens non-stop until the battery dies.

I have gone back to using my Fitbit Alta , which I have had for years, for now.  But I purchased the Fitbit Charge 3 because it was waterproof and I wanted something that I could wesr in the pool for my aquacise classes.

Sent from Yahoo Mail for iPhone

[MarreFitbit]

Hello there @Pentricia, thanks for coming back and letting me know the outcome of the steps provided to you. 

As previously mentioned, I've created a support case on your help. Today you were sent an email with some steps to follow. Please reply back to your case with the outcome so our Support Team can continue assisting you. 

Let me know if you have any questions present. 

[Gregorivich]

I'm having the same issue as that cited above.  I did write on the chat site but no one answers.  Maybe I should try calling in, but I think I have a pebble that has got a virus.

[xkat]

I am having the same problems as mentioned above. My fitbit 3 keeps buzzing and flashing to the screen/notifications screen.  I have restarted it 4 times in less than 24 hours.  It also had the incorrect time twice in the last 24 hours.  I have synched it up 3 times today.  There are no green lights under it flashing; is it gone?  Any help would be appreciated.

xkat

[Pentricia]

Sent from Yahoo Mail for iPad

[Ryansmom52]

I am having the exact same problem with the same negative results after trying your advice. Can you get me connected to the support team as well? This is my 2nd Charge 3 device and I'll also ready to go back to my old Alta.

Carey 

[WilsonFitbit]

Hello everyone. @Ryansmom52 Welcome to the community forums.

I'm sorry for the experience and thank you for the information and for following the suggested steps. At this time, I was ble to see that you have reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will continue assisting you. 

See you around. 

[Ryansmom52]

Unfortunately, the Support will only help me by offering a 35% discount on the purchase of another fitbit.  After paying for two devices, both of which malfunctioned, why would I purchase another from your company and risk the same poor performance and poor customer service?  Can you answer that?Sent from my Verizon, Samsung Galaxy smartphone

[WilsonFitbit · Accepted solution]

@Ryansmom52 Thank you very much for your reply. 

I understand how you are feeling and appreciate the feedback provided. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Regarding your questions, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met.  For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

On a side note, if you still have questions or inquiries about the outcome of your case, I recommend replying back to your case and our team will be glad to continue assisting you.