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Charge 3 screen is black, so I can't get my 4 digit pairing code

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‎01-29-2021 20:05 - last edited on ‎11-02-2022 06:36 by Fitbit Moderator

‎01-29-2021 20:05 - last edited on ‎11-02-2022 06:36 by Fitbit Moderator

Hi, I spent good money on this Fibit Charge 3 and just my luck, the screen quit working, which is apparently a common problem.

 

I went through support and tried everything and we concluded that my device is screwed.  For my trouble - I was offered a discount code to buy a new one from fitbit.com - unfortunately it was a terrible discount that doesn't even come close to the discounts from 3rd party vendors.

 

Besides - I am not in a financial position to buy a new fitbit.  I spent good money on the broken one I have, and I will use it anyway with a black screen.  

 

So I used it with a broken screen for the past 2 months.  It sucks but at least I could use the app to see my heart rate.

 

Flash forward to today - I accidentally unpaired my device from the app and now I can't pair it back because I can't see the screen which would have my 4 digit code for BT pairing.  How crappy!  

 

Is there anyway I can continue to use my crummy broken fitbit that I spent good money on?

 

 

Moderator edit: updated subject for clarity. 

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21 REPLIES 21

‎07-09-2023 21:19

‎07-09-2023 21:19

I went it to a completely dark room and was able to change the screen brightness and restart mine. You might be able to pair it this way also. 

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‎07-12-2023 13:13

In response to karalb0913

‎07-12-2023 13:13

I had the same problem with my charge 3 last night .  I explained to the person o other end of line 5 times that my screen was black and I couldn't get code .  5 times .  Now I can't get anything not even my sleep.  And I got a 35 dollar credit towards another which aren't any I want .  

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