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Charge 3 screen is stuck

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‎11-23-2020 08:28 - last edited on ‎11-25-2020 10:29 by Fitbit Moderator

‎11-23-2020 08:28 - last edited on ‎11-25-2020 10:29 by Fitbit Moderator

Charge 3 screen won’t scroll to different pages- stays on time homepage. Help !!

 

 

Moderator Edit: Clarified subject

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‎11-23-2020 09:03

‎11-23-2020 09:03

Hi @FelicityJane.  I have moved your post to the appropriate board.  

 

Have you tried restarting your device?  

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎11-25-2020 10:30 - last edited on ‎04-30-2025 11:21 by Fitbit Moderator

In response to Heather-S

‎11-25-2020 10:30 - last edited on ‎04-30-2025 11:21 by Fitbit Moderator

@FelicityJane Welcome to the Community. 

Let me help you with your unresponsive Charge 3. As @Heather-S mentioned the recommended troubleshoot is to restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

Let me know how it goes.

Alvaro | Community Moderator

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