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Charge 3 screen issues

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‎11-17-2020 06:09 - last edited on ‎12-09-2020 08:40 by Fitbit Moderator

‎11-17-2020 06:09 - last edited on ‎12-09-2020 08:40 by Fitbit Moderator

My replacement charge 3 which is just over a year old has vertical lines, the same issue as my previous Charge 3. Also this time the screen does not wake up when I move my arm or tap the screen.  I have changed the clock face several times, done several resets and long resets, disconnected blue tooth etc.  Very frustrating this has happened again 😔

 

 

Moderator Edit: Clarified subject

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‎11-17-2020 06:25

‎11-17-2020 06:25

My screen has started disappearing.  Instead of a solid easy to read screen I have vertical lines throughout.  I have fully charged and  done reset several times-even a long reset while connected with charger, also I have changed clock faces-nothing have not helped to solve the issue.  The charge 3 is purchased on 30th November 2018, is the warranty time over?

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‎11-25-2020 20:01

In response to KristiinaM

‎11-25-2020 20:01

My screen went gray with the vertical lines today. Purchased May of 2019. After conversation with customer service and going through all of the reset procedures that I found on the forum I got an email offering a discount on the retail purchase of another fitbit. I feel very let down. 

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