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Charge 3 screen issues

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‎11-19-2020 03:03 - last edited on ‎11-19-2020 03:19 by Fitbit Moderator

‎11-19-2020 03:03 - last edited on ‎11-19-2020 03:19 by Fitbit Moderator

Screen is dull grey, unresponsive and covered with black horizontal lines. I have followed all instructions on rebooting etc and screen remains same.

 

 

Moderator Edit: Clarified subject

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‎11-19-2020 03:19 - last edited on ‎04-22-2025 07:22 by Fitbit Moderator

‎11-19-2020 03:19 - last edited on ‎04-22-2025 07:22 by Fitbit Moderator

@Jayne54 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-19-2020 03:37

In response to AlvaroFitbit

‎11-19-2020 03:37

Hi, Amazed and amazing, superb customer service. My Fitbit is being
replaced, acknowledgement of order already received.
Daniel was really helpful.
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‎11-19-2020 06:40 - last edited on ‎04-22-2025 07:21 by Fitbit Moderator

In response to Jayne54

‎11-19-2020 06:40 - last edited on ‎04-22-2025 07:21 by Fitbit Moderator

@Jayne54 thank you for the update.

Really happy to hear that you are getting a replacement from our Support team. Hopefully you will be back on track in no time so you can keep reaching your fitness goals.

Happy stepping and stay safe.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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