I bought a Fitbit Charge 3 off Amazon back in May of 2020, along with a 2-year protection plan. Of course the issue I am having, Asurion is stating that they cannot file a claim on, that I must refer to the manufacturer and their warranty. And now the problem....
About a month, maybe two months ago, I noticed what appeared to be a couple black lines that went across the top part of the screen. The characters were still visible, for the most part, but I did have to change the clock face to have better visibility of some features. At that time I did a search for troubleshooting and restarting the Fitbit was one suggestion. I did that, but no improvement. So, I dealt with not being able to completely see everything on the uppermost portion of the screen, figuring it not a huge deal. Until this weekend....
Saturday morning I woke up and my Fitbit screen was completely black. Guessing that I must have missed my notification to charge it, I then put it on to charge. I allowed it ample time to fully charge and removed from charger to place on my wrist when I noticed that the screen was even WORSE. Now the majority of my screen is almost completely black and I can only clearly read the last line (at least I think it’s the last line). I have done everything I could possibly do to fix this from my end, but I’m at a complete loss. I’ve powered off and reset/restarted it countless times, and no clock face I’ve changed to shows any improvement in the display. So at this point my Fitbit has been rendered useless. Help, please?
I was not sure about which method of contacting Support would be best. I had thought maybe calling, but cell reception in my area is kind of touch and go. I do have a picture to show, but was confused on how to upload anything.
Thanks in advance!
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