Charge 3 screen not responding

[alexisbehilo]

This Fitbit Charge 3 that I have is not responding. I was wearing it and I went to look at the time, and the screen was just black. The screen is completely black, but I know it's on because there is a flashing green light at the bottom and when I plug it in to charge it vibrates. Everything is on, but the screen is completely black. I've tried pressing and holding the button on the side while it's plugged in, but that doesn't work either. Any advice as to what I should do?

Moderator edit: subject for clarity

[LizzyFitbit]

Hi @LorryLu92. Welcome on board. @sunshine122 and @Obi-User, thanks for getting back. I'm sorry for the delayed response.

@LorryLu92, thanks for your efforts while troubleshooting your tracker, as well for sharing the steps that worked for you. I'm sure others will find them very helpful!

@sunshine122, I'm sorry that your Charge 3 is now not able to be set up to your Fitbit account. I've checked with our Support team and apparently they already took your case under their wings. I'd recommend to keep working with them so you can receive more details about their resolution.

@Obi-User, thanks for taking the time to share your feedback and I'm sorry that you're having this experience with your Charge 3 despite the troubleshooting steps tried. Our team reviews every feedback posted in the forums to improve our products, services and overall environment, so be sure that your comments won't go unnoticed. If you decide to give it another chance, please let me know so I can work with you.

[sunshine122]

Fitbit said mine was not working and I have purchased an inspire. I thought I had the inspire HR abut it was my mistake on ordering

Moderator edit: removed personal information

[LizzyFitbit]

Hi @sunshine122. Thanks for getting back.

I'm sorry for the delay and I appreciate you for clarifying that you got the Inspire. Let me share that Fitbit provides refunds to any order purchased from our Fitbit store that is within 45 days as described here. Please confirm if this applies to you as well if you still wish to have the Inspire HR, that way I can get in touch with our Support team and request a case on your behalf to receive assistance with this process.

If your Inspire was purchased from another retailer, I'd recommend to get in touch with them so they can provide you with more details about the refund policy.

[Crazy123]

The charge 3 screen not responding is not working for me.  I have done this multiple times in the last 24 hours and still have a blank screen.  In addition, the clock is now not working.  I also cannot get the fitbit to sync to the app on my iphone, so nothing is working even though the fitbit 3 is charged and the light is appearing on the underside.  Help

[LizzyFitbit]

Hi @Crazy123. Welcome to the community forums.

I'm sorry for the delayed response and thanks for troubleshooting your Charge 3 to get the screen working correctly. Since your post didn't mention, may I know if you've performed a regular restart on your tracker, as well the long restart described here? If not, please give it a try as these steps have worked for other users.

I'll be around, keep me posted.

[AndreaML]

Tried everything, fed up!!! Any ideas (tried holding down button for15 I’m plugging and pressing again - nothing! It’s vibrating

[sunshine122]

I replaced mine. Stopped working period

Moderator edit: personal info removed

[Obi-User]

I finally did everything I could think of, to get mine started, about a month ago. Now today after taking my walk, the watch stated vibrating and flashing on the screen.
I simply put it back to charge.If it continues I will have to divorce Fitbit on a permanent basis and go for another brand.
Sometimes I feel as if this charge-3 in particular is a test product, which is providing data for Fitbit, through accounts of customers' miseries. My words may sound harsh but that is how I feel.
I have one question for which I need answer: Why is it that the same charger cable was not designed to transmit data, so that it is easy to use our computers to diagnose any problem the watch has? For me that is the most interesting feature of this product, the one that raises a flag for me. Why must I buy another appendage for that purpose? In this day and age, it raises a big flag for me.
Also why is there no diagnostic app written into the Fitbit app, so that users can try to solve their problems more than half the way, before contacting you.
Each time I read the posts, I do not see anything new in the response from Fitbit staff. So it seems that the only option which is not being said to many customers who are unhappy, is to buy another one.

If that is the case, I will probably use my mobile phone for now and save towards buying another one but it will definitely be another brand.

[sunshine122]

They replaced mine

Moderator edit: personal info removed

[TigerVI]

Great message Obi-User. I'm not having the same problem but I share your frustration. I've had problems syncing my Charge 3 since I've owned it. 6 days ago it stopped syncing and the app can't find the tracker. I am not tech illiterate and I've tried everything from the Windows 10 side and the Fitbit app too. Very frustrating. I like having the watch when it works. I like to hike a lot and walk my golf rounds. It's good to see how many miles and floors I've walked. I'm going to look into Galaxy 1st as an alternative.

[ashleybriggett]

It could be something as simple as un-syncing it and re-syncing it to your phone.

[Svcruz134]

That literally doesn't work. The screen still not responding 

[sunshine122]

Mine just dies too.

Moderator edit: personal info removed

[TigerVI]

I have the app on my Windows 10 PC. I've tried all of the usual troubleshooting: toggling bluetooth, restart app, restart PC, remove fitbit base station from bluetooth, reconnect and other combinations. My PC can see the dongle but not the charge 3. I think that the Charge 3 just doesn't play well with Windows 10 OS. 

[TigerVI]

Hi Lizzy. My Charge 3 stopped syncing again 2 days ago: Windows 10 PC. I also tried Classic Mode force sync with dongle. The app says that sync was successful in this mode but when I go to the dashboard the C 3 icon says 'tracker not found'.

When I remove the fitbit station from bluetooth, remove the dongle the C 3 won't pair with bluetooth. In summary, I'm trying classic mode with dongle, bluetooth pairing without dongle, bluetooth pairing with dongle but none of the above are working. 

[sunshine122]

Talk to,Fitbit. Maybe needs replacement

Moderator edit: personal info removed

[cellos27]

I bought a Charger 3 recently but my iPhone thinks it is my old fitbit. It will not sync, etc.etc. and I have clipped rhe charging cable on, plugged it in but it just says over and over "fitbit.com/setup". 

[Viksin]

I’m having the same issue 

I’ve tried the reboot holding the button several times and everyone’s suggestions to you and nothing works. Did you ever get yours fixed

[AndreaML]

I contacted Fitbit directly the were fantastic!

Sent from my iPhone

[TigerVI]

I contacted Fitbit via a service chat. I detailed all my efforts to sync my
Charge 3. They said this is a Microsoft issue so they had me submit the
details through Microsoft's Feedback Hub. Basicall I am to wait until
Microsoft provides a patch.

I don't think this is true. My Charge 3 won't sync with Android an y longer
as of 2 days ago. My guess is that my Charge 3 has simply failed. It can't
pair to any device using Bluetooth. I've owned my Charge 3 for about 1.6
years. Disappointing for sure.

Moderator edit: personal info removed