Charge 3 screen not responding

[leanocas]

I have tried that numerous times and it still is not working. My screen is not responding. But my Fitbit still working

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Welcome to the Community, @leanocas.

I've moved your post to this new thread to keep the forums organized. Thanks for letting us know about your Charge 3, and your efforts while troubleshooting it prior to posting. I went ahead to check your details and it seems you already have a case created with our Support team. Because they have access to your details, my best advice is to keep an open communication with them.

[willjoe]

For the Screen Wake problem, make a long press of the left button to reach the Screen Wake settings and select Auto. Then, for the other problems, try a Restart and do it several times if necessary.

Regards,

[LizzyFitbit]

Hi there, @willjoe.

Thanks for your great suggestions, I'm sure this will help other members visiting the forums. In case you have some spare time, let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and start your new topics. Happy stepping! 😎