Charge 3 screen not working

[Belinda85]

Hi there,

When I woke up this morning my charge 3 screen was frozen and then went completely blank. I have searched all over the forums etc for various fixes, none of which work. I have tried the reset options and also changing the clock face on the app, none of which have made any difference. The step counter seems to be working as the steps went up once I'd walked around a bit but the screen has been unresponsive all day. It has plenty of charge. I seem unable to email directly so would appreciate someone from fitbit getting in contact with me to advise me how to rectify this problem, thank you

[leimaycherry]

I have the same

Was working perfectly i charged it and the screen refuses to work at all despite trying all fixes suggested

[dimosg]

Hey,

The exact same thing happened to my device and I've been unable to bring it back. Wondering if Fitbit will be able to replace it? (had it only for a few months in Australia).

[LiliyaFitbit]

Welcome to the Fitbit Community, @Belinda85 @dimosg @leimaycherry.

@Belinda85 Thanks for the details shared in your post and for already trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

@leimaycherry I am sorry that you are going through the same situation, I appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this and that they were able to help you. Thank you for your time and efforts.

@dimosg I understand your concern, please see this thread for recommendations. 

Let me know if you have any questions.