Charge 3 screen stopped working

[delphiconnolly]

The screen has just completely stopped working and I’ve tried everything people have suggested but nothing is working.

The button on the side has also stopped vibrating when I press it even when it’s being charged. I hadn’t had the fit bit for that long so I’m not sure why it has just suddenly died. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@delphiconnolly Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Charge 3 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[delphiconnolly]

My tracker has suddenly broken down after a few months but Fitbit has said my warranty is invalid because I didn’t buy it directly from them. Has anyone else had this problem and what did you do about it? 

[Odyssey13]

Hi @delphiconnolly  where you bought it does make a difference. If you don't buy from an authorized retailer, you don't have a warranty. That's why people shouldn't buy from eBay or unknown third party places. Support told you what was based on their policies, which can be found at the bottom of this page.