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Charge 3 screen stopped working

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‎11-07-2020 16:39 - last edited on ‎11-08-2020 08:34 by Fitbit Moderator

‎11-07-2020 16:39 - last edited on ‎11-08-2020 08:34 by Fitbit Moderator

The screen has just completely stopped working and I’ve tried everything people have suggested but nothing is working.

The button on the side has also stopped vibrating when I press it even when it’s being charged. I hadn’t had the fit bit for that long so I’m not sure why it has just suddenly died. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-08-2020 08:37

‎11-08-2020 08:37

@delphiconnolly Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Charge 3 and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-13-2020 14:50

‎11-13-2020 14:50

My tracker has suddenly broken down after a few months but Fitbit has said my warranty is invalid because I didn’t buy it directly from them. Has anyone else had this problem and what did you do about it? 

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‎11-13-2020 17:39

In response to delphiconnolly

‎11-13-2020 17:39

Hi @delphiconnolly  where you bought it does make a difference. If you don't buy from an authorized retailer, you don't have a warranty. That's why people shouldn't buy from eBay or unknown third party places. Support told you what was based on their policies, which can be found at the bottom of this page.

Stepping in the U.S.A. since September 2013. Android 14

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