Charge 3 screen stopped working

[wiresnotwolves]

Help please?

Charge 3 screen has stopped working. Have tried to restart using charger and holding down button as per guidance elsewhere on here. Also tried changing the clock face which is suggested too on here.

No joy! 

Still communicating with app on phone though as registers number of steps.

Any advice please? 

Moderator edit: subject for clarity 

[Truenole22]

I am having the same problem. This is crazy. I’m not spending another dime on another Fitbit. My screen is black and it lights up a little then goes black again. Can’t see time nothing. I tried everything on here as well. 

[Bailey922]

The same thing is happening to me .  I updated my fit bit and changed the screen.  It still is not working .  Can anyone help?

[LiliyaFitbit]

Welcome to the Fitbit Community, @wiresnotwolves @Truenole22 @Bailey922.

I am sorry to hear the screen on your Charge 3 trackers has stopped working. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. Please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Truenole22]

Yes I have done everything and more. I have always followed care
instructions so I’m very disappointed. Guess nothing more I can do.

[LiliyaFitbit]

Thank you for your reply, @Truenole22.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Moonlighting]

I have tried this with mine and nothing comes up on the screen anymore either. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Moonlighting.

I am sorry to hear you're experiencing the same issue with your device and the troubleshooting instructions didn't help. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

I'll be around.
 

[Syearup]

I am having the same issue- I can’t see anything on the screen except part of one number. I also tried everything suggested. What do I do now??

[wiresnotwolves]

Hi,

Yes, I can confirm that I have tried each one of the steps above multiple times. 

[wiresnotwolves]

Please can this be escalated to the support team?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Syearup. Thank you for your response, @wiresnotwolves.

@wiresnotwolves I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@Syearup Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

Let me know if you have any questions.