Charge 3 screen too dim

[args]

The screen of my charge 3 had become so sim that's impossible to read anything while outside and even inside it's really difficult!!

I already tried to restart it, change settings... Did not help.

I am not the only one complaining, so it's a common problem.

It's only 2 years since I bought it!! Unacceptable!

Do you have a solution?

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @args.

I'm sorry to hear that your Fitbit Charge 3 screen is too dim. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[DogMom53]

My Charge 3 is also too dim. I did the restart but it is still the same. How do I get to the settings tab? It is not showing up on my device.

[DogMom53]

Sorry, I found the settings...slide side-to-side, not up-and-down (just in case anyone else has the same issue). After I found the settings, I realized that my screen was set on dim. Changed it to normal and all is well.

[EdsonFitbit]

Welcome to the Fitbit Community @DogMom53.

I'm glad to hear that you've been able to resolve the issue you were experiencing with the brightness of your Fitbit Charge 3. Thank you for sharing with us the steps you followed to resolve the problem. I'm pretty sure this will help other users experiencing the same situation.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Please don't hesitate to contact us know if you have any question.

[skimmer2k]

I have the same problem with dim screen. I bought 2 charge 3's for my girlfriend and I. Both of our devices have the same problem, screen too dim to see in daylight. I have set mine to normal and she has hers on auto but the are still not easy to see. Who do I contact about a fix or trade for working drvice? 

[args]

I didn't update this post yet but I contacted fitbit and they were very helpful. They offered two options. I am just waiting to see if the option I picked works fine and then update this.

[args]

Thank you for your help.

I am waiting for my new fitbit to arrive and then will update this post.

[EdsonFitbit]

Welcome to the Fitbit Community @skimmer2k.

I regret to hear that you are having the same problem with your Charge 3 devices. Thanks for the time you spent while trying to resolve the issue and thanks for the information provided.

Before going any further, I would appreciate if you confirm that have restarted your Trackers by following theses steps. If this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, you can change the clock face as explained in this article.

@args, I'm glad to hear that you'll receive a replacement. Thank you for letting us know.

If you have any question, please let us know.

[MaryT1989]

I have the same issue. I have tried to restart several times. I changed the clock face and still the screen is dim.

[Beaba23]

Awesome!  Thank You DogMom53!  My screen was SO dim too.  Could just barely see that there was anything there at all.  Luckily with a magnifying glass,  I was able to read the screens well enough to get to the settings, and found that mine was also set on dim.....it should be called BLACK!   I was able to change it to normal.  Hooray!  Thank You Thank You DogMom53!  I wonder why so many people suddenly seem to have this problem.  Something in the last update??  😍

[Beaba23]

If you can get into your settings on your tracker screen,  check the brightness.  Mine was set on Dim.  I have no idea how it got set there....I didn't knowingly do it.  Anyway I was able to reset it to normal, and it's fine now.  Thanks to DogMom53!  

[EdsonFitbit]

Thank you for visiting the Fitbit Community @MaryT1989 @Beaba23.

@MaryT1989, to evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@Beaba23, thank you for letting us know how you resolved the issue you were experiencing with your Fitbit Charge 3 screen.

Please let us know if you have any question.

[args]

My new fitbit arrived and I have to say that I am very happy with the client support.

Thanks!

[EdsonFitbit]

Thanks for the update @args.

It's great to hear that your replacement Fitbit Charge 3 arrived. Thank you for letting us know and thank you for your kind words about the support you received.

Feel free to contact us back at any time if you need assistance.

[Eg1964]

Same thing happening with me. I’ve done all the resets several times. Couldn’t even see the screen to be able to get into settings. Eventually, after going into a blackout room I could see that the display was there but so feint you couldn’t use it. Went into settings and clicked brightness and it came back. However if I go back into settings it goes very dim again. Must be a software glitch with so many people having the same issue. About time Fitbit responded to this 

[args]

Why not directly contacting fitbit support? They were very helpful and quick when I contacted them.

[EdsonFitbit]

Welcome to the Fitbit Community @Eg1964.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3's screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

@args, thank you for your comment.

Please let us know if you have any question.