Charge 3 screen turning off repeatedly

[EoinByrne]

My charge 3 screen has been shutting off now for months, having followed the reset instructions by some people on here, I can get it turned on again. It has now reduced to about a 30 minute window before the screen dies again. 

This is a common problem, and evidently a software issue, do Fitbit have no care or consideration for customer retention at all, they appear to have washed their hands of this in the hope we'll just purchase their next upgrade. I'm not inclined to continue using a device and company with this approach to products and customer service. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @EoinByrne.

Let me assist you with your Charge 3 that keeps turning off. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. Please confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.

[EoinByrne]

Hello Fitbit, thank you for responding. 

Situation is as follows, my fitbit is 1.5 years old, and out of warranty, so if something goes wrong well, thats the deal when buying it. However, I am at a point where I am deciding whether or not I purchase another fitbit device or not. I have repeatedly tried all the suggestions noted to resolve the screen issues, and it never stays on for more than a few hours, the screen always blanks out again and I can never rely on being able to actually use it. 

So, between that and having to replace multiple straps due to them breaking repeatedly, I'm not convinced that the quality of fitbits hardware is worth continuing to be a customer, based on me and my partners experience with the charge 3. I'm reluctant to lose continuity with my data collection, but unwilling to invest in a product I don't have any faith in its longevity. 

Thanks

[LiliyaFitbit]

Hi @EoinByrne, thank you for your reply. 

I am sorry to hear the issue persists, I appreciate your efforts and the additional details. Thank you for sharing your experience and feedback, I understand your concern. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

[EoinByrne]

While I appreciate the gesture of a discount offer, you excluded the charge 4 which is the likely model I would be considering purchasing. The charge 3 functions were great, its the build quality was the issue, curious why you would exclude this model from the offer given the circumstances.