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Charge 3 screen unreadable

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‎11-09-2020 10:52 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-09-2020 10:52 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

My Charge 3 is too dim to read even in the dark. I tried to restart the device by holding the button while charging. Please advise what other steps to try. This is obviously a Fitbit issue and not an isolated incident???

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‎11-09-2020 12:56

‎11-09-2020 12:56

I'm having the same issue! I've tried everything I've read in these threads to no avail. I've had mine for 2 years but now I can't read it 😞

 

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‎11-10-2020 08:20 - last edited on ‎12-10-2024 10:24 by Fitbit Moderator

In response to Ammc82

‎11-10-2020 08:20 - last edited on ‎12-10-2024 10:24 by Fitbit Moderator

@Mry123 @Ammc82 It's great to have you here! 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. @Mry123 I have created a ticket so our Support team can further assist you via email. @Ammc82 I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-10-2020 12:09

In response to AlvaroFitbit

‎11-10-2020 12:09

They offered a % off if I purchase a new one. But honestly, after seeing that so many people have that same problem, I'm not rushing to replace it.

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