08-02-2022 11:50
08-02-2022 11:50
So my charge 3 screen went black and when I put it on the charger and hit the side button it will just vibrate. It won’t reset or connect to my app. Any help at all?
08-03-2022 07:13
08-03-2022 07:13
My charge 3 has done the same. Just managed to get a faint smiley face bit then nothing! No time or any counting of steps are showing. I just don't know what to do next. Btw I am 80 years of age since the middle of July!
08-06-2022 09:17
08-06-2022 09:17
Thanks for getting back to us @Edward.A, @Minitonka. I'm sorry to hear your Charge 3 screen went black.
@Edward.A, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
@Minitonka, happy belated birthday! Please confirm that you have tried changing your Charge 3 clock face and the long restart. After trying the restart.
Keep on visiting the forums.
11-15-2022 01:18
11-15-2022 01:18
To reboot, first put the device on charging, and then press and hold the button on the left of the screen for about 8 seconds. The device is ready for use when you see a smiley icon and the tracker vibrates. Another workaround to fix the black screen issue is to change the clock face in the Fitbit app
Regards,
Will