Charge 3 screen went dark

[dougo357]

My screen also went dark. You can see it in sufficient light if you look
closely. I went into the app, found the brightness mode but can’t get the
brightness back. I’ll call Fitbit tomorrow. I do find them very helpful.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Tdjm thank you for the reply. Really happy to hear that you found what was affecting your tracker and thank you for sharing the resolution here as this may help other members in the same situation.

Happy stepping and stay safe!

[Phealth]

I have a Fitbit charger for and my screen is black and I tried a lot of the recommendations and nothing is working it’s under a year old. Anyone can help that would be great thank you

[Bonnie79]

Did this but went dark again.

Sounds like my same problem.

Moderator edit: merged reply

[Phealth]

Did you ever fix it?

[rutroh]

No it is still dark

[Bonnie79]

Not really, I had a chat session and the fellow said he had me do everything to correct it. Checked my account and said I could get a new one for % off the price. Now tonight the screen is brighter so I could see the time! It still tracks to my iPhone.

Sent from my iPad

[Lisabatris]

Thanks! This fixed my problem! 

[WilsonFitbit]

Hello everyone. @Lisabatris Welcome to the community forums!

@Lisabatris I'm glad to hear that the instructions in this thread helped to resolve the inconvenience. Hope you can continue tracking towards your fitness goals. 

See you around. 

[OldThing]

Hello I did the 8-seconds to a smile procedure but still can't read my screen. Fitbit, what next?

[WilsonFitbit]

Hello @OldThing. Welcome to the community forums! 

Thank you for the information and for following our suggested tips. At this time, I noticed that you have reached out to our Support Team and they have provided information and assistance. If you still have any questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around. 

[Ray94903]

Tdjm - thank you for providing the solution to this problem and by revealing the location of Settings (4 swipes to the left), it will probably help people solve a lot of other problems.  "4 swipes to the left" - so intuitive - hearty congratulations to the Fibit non-design UI team!  But many congratulations to you for solving this problem which seems to be so common, I wonder if it could it not be raised to a higher level of solution and higher level of visibility (assuming of course that the UI is not "dim" and we can see it!)  thanks again -Ray.

This did not work for me as the problem was that I had inadvertently set my Fitbit to "Dim" mode. Another Community Member guided me to Settings (4 sweeps to the left) where I could reset from "Dim" to "Normal."

Moderator edit: merged reply

[varun.datar]

Exact same thing happened to my charge 3 since the last firmware update. There screen is visible indoors but feels blank outdoors.

None of the fixes listed here work. Is there a way to roll back the update? A quick check on the internet shows that a lot of people started facing this issue after the firmware update.

[Ray94903]

I resolved my problem through Settings.

1. Swipe left 4 times
2. Change "Dim" to "Normal"

It fixed it for me on a Charge 4.

Ray

[varun.datar]

Didn't work. Even tried a hard reset...

[Ray94903]

Sorry that it did not work for you
That was my best shot 😩

Get Outlook for iOS

[WilsonFitbit]

Hello @Ray94903 Nice to see you around and thank you for your great input! @varun.datar Welcome to the community forums! 

@varun.datar Thank you very much for the detailed information and for taking the time to provide your feedback and for the troubleshooting steps you've tried prior to posting. Regarding your question, there isn't an available option to roll back the firmare update and since the issue has persisted, I recommend contacting our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.