Charge 3 screen won't display

[Micaelamiller]

My Charge 3 screen won't display but I can feel it vibrate when I touch the sides and the app says it's charged at 80%

[AlvaroFitbit]

@Micaelamiller Welcome to the Community. 

Let me help you with your Charge 3 screen not working. Please restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Micaelamiller]

Hello,

I tried your suggestion and felt the vibration like it restarted but the
display is still not working

Thank you,

Micaela

[AlvaroFitbit]

@Micaelamiller thank you for your reply.

Thank you for following my suggestions. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.