Charge 3 screen won't scroll

[Casser]

Unable to scroll across to activities 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @Casser, it's nice to see a new member here! I'd recommend restarting your Charge 3 by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Give this a go and let me know if you can scroll across the screen. I'll be around! 

[Casser]

Thanks back up and running 😊

[MarreFitbit]

Thanks for coming back and letting me know this has worked for you @Casser! In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Nannymaeve]

That worked, thanks so much.

[MarreFitbit]

Hi there @Nannymaeve, welcome here! I'm happy to hear that the restart provided above worked for you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[hteb01]

Did not work for me. In fact when I connected my cord to the fitbit the battery does not appear. Just the time and steps. I tried pushing the button and get a short buzz, with only the time showing. When I hold the button it gives the buzz, the the screen goes blank.

[MarreFitbit]

Welcome on board @hteb01, it's nice to see you around here! Thanks for trying to follow the recommendations provided. 

Check the alignment and try reconnecting your device to the charging cable. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.                                   

     ​

Once you've made sure about that, let's try restarting your device once again.

Hope this helps, let me know the outcome! 

[Mpanywhere]

I have tried connecting 6 times it buzzes but no battery wont let me reset

[EricaLatif]

Worked for me too. Thanks so much...

[MarreFitbit]

Welcome to the Fitbit Community @Mpanywhere! If your device doesn't have enough battery you cannot complete the restart. So please let your Charge 3 into the charger around 1-2 hours and then try restarting it by following the steps provided above. 

If the tracker is still not restarting, but it vibrates or syncs I'd recommend to change the clock face to a different one to see if this brings back the display. Hope that helps, keep me in the loop!

Hey there @EricaLatif, I'm glad to see a new member around! I'm very happy to hear that the steps provided here worked for you.  Have a nice day!

[Gbeerhalter]

Thank you. It fixed my Charge 3 in less than a minute.

[Lindagils]

I've changed the clock and it works again! Thanx

[Mpanywhere]

Yes changing the clock face helped, after I posted I did more googling and
found the clock face change solution thank you

[LJ10524]

My Charge 3 stopped scrolling. Still telling time and counting steps. When I put it on the charger, the battery icon doesnt come up so the direction described in another post didn’t work. Please advise. 

[MarreFitbit]

Welcome on board @Gbeerhalter, @Lindagils, and @Mpanywhere! I'm glad to hear that changing the clock face fixed the display. Thanks for sharing the outcome! 

It's nice to have a new member around, welcome @LJ10524! Thanks for trying to restart your Charge 3. Since the restart seems not to work, I was wondering if your device is still syncing or vibrating? If so, please try changing the clock face to a different one and see if this brings back the display. 

Keep me posted! 

[sponitaplumpfee]

---

@MarreFitbit wrote:

Welcome on board @Casser, it's nice to see a new member here! I'd recommend restarting your Charge 3 by following these steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

Give this a go and let me know if you can scroll across the screen. I'll be around! 

---

Easy peasy to locate help for this problem.  Solved quickly.  Thanks!

[Rcurl]

Tried your solution and it worked. Thanks

[MarreFitbit]

Welcome on board @Rcurl  and @sponitaplumpfee!  I'm very glad to hear the restart worked for you both. Thanks for sharing the outcome with us. 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Please don't hesitate to let us know if you need further assistance. 

[Dnlhare]

Didn't  work, charge message never came up.