Charge 3 setup issues

[primrosesm]

I have done everything that has been said to do to no avail.  My Charge 3 still tracks steps but I had to reset to factory settings to get the correct date and time. When I try to set up the device with the Fitbit app it finds the tracker but does not connect.  I have had this Charge 3 for a little over a year so no warranty coverage. HELP!!

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @primrosesm.

Thanks for troubleshooting this syncing issue. If now you are having setup issues, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know how it goes. 🙂

[primrosesm]

Absolutely nothing worked. I ended up buying a different Fitbit. So disappointed in the charge 3. It lasted only a year. 

[AlejandraFitbit]

Thanks for the update, @primrosesm.

I am sorry to hear about your disappointment. It's great to hear that you bought a different unit that it working properly. If there is anything else we can help you with, do not hesitate to post it.

I will see you around. 😉