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Charge 3 showing "001" error

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‎04-19-2020 19:03 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-19-2020 19:03 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi. Initially my Fitbit Charge 3 started out with a white line across the screen and I was able to reset it. Now I am getting the Fitbit logo and 001. I have reset it per instructions provided by the Fitbit community forum resulting in the smiley face then followed by the Fitbit logo and 001.

Thanks.

 

 

Moderator edit: subject for clarity

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‎05-01-2020 11:27

‎05-01-2020 11:27

Welcome to the Community, @Nicole5025.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this "001" error. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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