Charge 3 shows code 001

[SBIONDIS]

After charging my Charge 3 now shows the Fitbit symbol with 001 underneath.  Won't do anything  now.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @SBIONDIS. Welcome to the community forums! 

Thank you for the detailed information. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Ceecee46]

Restart has not occurred and neither did the short vibrations. I did get the long progress bar and a smiling face charging cord. 

[WilsonFitbit]

Hello @Ceecee46. Welcome to the community forums! 

Thank you for following the suggested tips. In this case, if you experience a similar situation and the troubleshooting steps haven't helped, I suggest contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

See you around. 

[SBIONDIS]

Spoke to customer service and followed all steps. Warranty dept is supposed to get back to me since Charge 3 has died.  Thank you for assistance 

[Traceywren]

I have followed the steps you have advised and unfortunately it hasn't work. My screen has gone black and when I

press the button I just get a vibration.

[WilsonFitbit]

@SBIONDIS Thank you for your reply. @Traceywren Welcome to the community forums. 

@SBIONDIS It's been a pleasure. At this time, I was able to confirm that you reached out to our Support Team and they are currently working on your case. Please keep an eye on your inbox since they should be getting in touch with you soon. 

@Traceywren Thank you for the information and for your help in trying to resolve this inconvenience. I also noticed that you have reached out to our Support Team and they are also working on your case. Please expect a reply soon and I also recommend keeping an eye on your inbox for the email they will send to you. 

See you around.