12-02-2020 03:09 - last edited on 12-02-2020 03:43 by AlvaroFitbit
12-02-2020 03:09 - last edited on 12-02-2020 03:43 by AlvaroFitbit
Hi,
My charge 3 started to loose pixels a couple of months ago, then a line of pixels and now many of those lines.
Am I eligible to use the warranty on this issue?
Moderator Edit: Clarified subject
12-02-2020 03:45
12-02-2020 03:45
@peppek Thanks for joining us!
Let me help you with your Charge 3 showing dead pixels. Support can check your tracker's warranty and proceed accordingly. Still you didn't mention any troubleshoots so I suggest you restart your tracker by doing the following:
Let me know how it goes.
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12-02-2020 05:31
12-02-2020 05:31
Hi,
Thanks a lot for your answer, really appreciated!
However, I tried that multiple times already, never minimally worked.
I have 2y EEA warranty and it is not normal that after 9months the screen is almost unreadable due to dead pixels...
I wanted to contact support directly, but I always get redirected here on the forum, hence this post.
Thanks in advance
12-02-2020 11:16
12-02-2020 11:16
@peppek thank you for the update.
I noticed that you already have a ticket with our Support team so keep working with them to find a solution.
Keep me posted.
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12-05-2020 08:06
12-05-2020 08:06
All solved with support
12-05-2020 09:27
12-05-2020 09:27
Glad to hear that you were able get your issues solved with support.
AGREED - it is not normal that after 9months the screen is almost unreadable due to dead pixels...
Wondering - what is a 2y EEA warranty?
Mine only had a 1 y warranty.
I guess they expect us to buy a new device every year ?? Which isn't going to happen.