Charge 3 stopped syncing

[mpark33]

I am having trouble syncing my charge 3 since the new update on the app. When I try to sync it just says device not found. I followed all the steps in the help article and in the end had to delete it off my account and set it up on the laptop as my phone couldn’t connect to it.

i can no longer connect it to my laptop either. This is very frustrating!

[Jessicabyrnes1]

Likewise! I can't connect my Charge 3 to my iPhone since Friday when my phone installed its update. Have tried rebooting Charge 3, turning phone and bluetooth on/off, and cannot get the two to sync. 

[Deni0529]

Same here, frustrating! My device is good but since nothing gets on app, it affects my ww app results too.

hope they are working on this

[DCK1]

Same thing happened to me and appears to have started last Friday, too. None of the solutions suggested on the Help pages have worked. 

[Rich_Laue]

Everyone seems to be mentioning problems with syncing through their phones, with no mention of what platform the phone is on, or at least there phone model.

https://help.fitbit.com/?q=sync

https://help.fitbit.com/?q=android

[Sactojim]

Same issue after all attempted remedies.  Iphone and Ipad ... 

[cindi-lu-hu]

I’m having the same issues. My iPhone and my iPad do not recognize my device. 

[BKVMD]

My Charge 3 stopped syncing with my phone on or about May 14 after charging my device.  I tried all the recommendations from FitBit regarding quitting the App, turning off Bluetooth etc....nothing worked.  I finally went into my Bluetooth on my phone and selected "forget this device". Did that, then reloaded and reconnected using Fit Bit app on my phone and all returned to normal. 

[Jessicabyrnes1]

I spoke to Fitbit customer care. Once I went into my bluetooth settings, removed my charge 3 by selecting "forget this device", then reinstalling it, I was able to get my decide to sync 

[Balanced7212]

Thank you for sharing the advice you received from Cudtomer Care.

My Charge 3 finally connected  to my ipad air 2 bluetooth. My Charge 3 is not showing as connected on iphone xr  bluetooth. Howevever the fitbit app is showing the same info as my ipad.

I  am relieved.

[mpark33]

Awesome, thank you. I can finally sync again!

[mpark33]

Thankyou for letting us know. I’m really glad I can sync again 😅 

[FJS4]

Not synching either, I have tried all the suggestions from fitbit and have ended up being told that fitbit does not support my phone (Huawei P20) I am not impressed as I have only recently purchased a fitbit. It is not much use to me and do not intend buying a new phone!

[Katini]

That worked for me. Thanks so much for posting!

[Stephinepink]

I am having this problem too. 

I have turned off and on 

deleted and reinstalled the app but still says no device found 

[BigRez]

Took your advice and so far seems close to normal except if go back a few days , hopefully it works itself out ,  thanks 

[AlaskanWalker]

Thank You!  

[Balanced7212]

I’m not sure where you deleted your device.I deleted  my devices  from Bluetooth and I also still don’t see my device listed but it did sync. 

i did not delete the app

[BigRez]

Didn’t delete the app , had to “forget” the charge 3 on my Bluetooth in
phone a couple times and then for a bit it said phone wasn’t paired yet it
did sync , finally went to bed and when woke up think all is back to normal
except doesn’t show current pulse on app only the average BPM.. hope it
gets better seems a ton ya ing this same problem

[Steve.Sheldon]

I’m using an iPhone 5SE, which should not be a problem. I recommend FitBit update their new platform to the previous platform. 

What has happened here is simply stupid.