Charge 3 stopped syncing

[mpark33]

I am having trouble syncing my charge 3 since the new update on the app. When I try to sync it just says device not found. I followed all the steps in the help article and in the end had to delete it off my account and set it up on the laptop as my phone couldn’t connect to it.

i can no longer connect it to my laptop either. This is very frustrating!

[BigRez]

Totally agree, iPhone 7 here but phone kept saying there was a carrier
update that I kept saying no to , then charged fitbit and maybe the update
happened and boom .. messed up

[Comead]

I am using an iPhone 7. The OS is up to date, 13.4.1

Started having sync problems a week ago. 

[Balanced7212]

This started a week ago after an IOS update.it  seems to be wotking now for me.

[Oldergit]

Thank you for this solution, which worked well.. The only problem I had was in logging back into my account, which took 4 goes even though I was entering a remembered password.

[MvB1974]

I updated my Fitbit app (Version 3.21) on my iPhone device this morning and now it’s complaining that my Charge 3 isn’t compatible anymore with this version Installed. Are there more people having the same issues?

[RD112]

I've followed that advice and now my phone won't pair with either my Charge 2 or brand new Charge 3. It says 'no internet connection' even though there is. I can't set up my new Charge 3 on the computer either as it says mobile app only. Might have to send the fitbit back if I can't actually use it!

[joekyle39]

Thanks, I was afraid to hit “forget this device.” I did as you suggested, ops normal now! Thanks again.

[Kell]

I'm also getting error messages.  It started on Friday but I managed to sync it on Sunday and Monday.  My last sync was Tuesday at 6 am.  Nothing since.  

[Kell]

Brilliant!  Worked like a charm.   Thank you!!!!!

[Dinonath]

Thank you, your post was helpful 🙂

[Marco904]

I tried the forget this on Bluetooth as well and that did not work either. 

[rthibour]

yes, I try to update to the latest version and it tells me no internet or unavailable.  My time is incorrect and no upate available on my chromebook.  No phone service were I live.  Dissappointed.  My $20.00 watch worked better and could see it better.  My better half tried to buy me something nicer???  I feel bad he spent the money and I love the band but not the watch.

[Balanced7212]

This is just a thought based on what you are saying 

Check your computer’s interet connection.Sometimes I 

I reboot  by disconnecting my router from 

power cord and plug it back in after 10 seconds.  I have not done this for my Fitbit but for ipad if it is not connecting to wifi. .

[Marthap06]

The issue stated with the last iPhone update. The platform I now have is iOS 13.5

[BigRez]

Don’t have wifi , but get what ya saying . FiTbit is hooked to iPhone over
cell data

[judydoha]

Mine too. Once I updated to the latest iOS on both phone and tablet last week, the app stubbornly refused to recognise my Charge 3 despite following all the suggested steps to fix this.

[joekyle39]

I did what was suggested: select “delete this device” In settings. I then
paired the device again and it now works fine.

Good luck.