Charge 3 stopped vibrating

[Jennifer1979]

Hi! A week or so ago my Fitbit Charge 3 stopped vibrating for all notifications EXCEPT for my alarm.  It still feels it's important to wake me up in the morning. 🙂  But no texts, e-mails, calls, or step goal met vibrations.

I've already tried:

- Going to notifications and making sure they were turned on

- Tried sending a test notification (several times)

- Tried restarting the Fitbit twice

- Uninstalled the app and reinstalled it, went to notification settings, tried it again, and still no luck

Any other suggestions or ideas???

Moderator edit: subject for clarity 

[Karobis]

My charge 3 is also malfunctioning this way. I tried all the same things - with no luck. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Jennifer1979 @Karobis.

I appreciate your participation in the Forums and sharing that your Charge 3 trackers stopped vibrating for all notifications except the alarm. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?

For complete troubleshooting instructions, see Why didn't my Fitbit device alert me?

Keep me posted on the outcome. 

[Jennifer1979]

I had thought I had checked those two items, but the "Sleep Mode" was on.  It's vibrating again!  Thanks so much!

[LiliyaFitbit]

Thank you for your reply, @Jennifer1979.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!

[BigGPropel]

Mine has also gone the same way sleep mode is turned off, do not disturb is turned off i missed alarms the other day because it has stopped vibrating for everything, done all the reboot and everything and still nothing no vibrations whatsoever 

[BigGPropel]

Can you help me mine has completley stopped vibrating for everything its only just over a year old 

[LiliyaFitbit]

Welcome to the Fitbit Community, @BigGPropel.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. I would like to confirm if you've followed the tips from this help article and tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[BigGPropel]

Hi there 

I followed that step I got the progress but no vibrations whatsoever is there anything that can be done? 

[LiliyaFitbit]

Thank you for your reply, @BigGPropel.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. Due to recent events affecting our operations, our Support team may take longer to contact you. If you're pressed for time, you can try using chat or phone to continue with this issue. Please check our Support contact options here. 

I'll be around. 

[Lauramoran248]

I'm having the same problem and have tried all the advice provided. What do I do next? 

[Lauramoran248]

Hi,

I'm having the same problems and have tried everything suggested and it still isn't working. My charge 3 is only 9 months old. What do I do next? Thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lauramoran248.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and recommend doing the following:

1. Check if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

2. Confirm the steps to restart the tracker: How do I restart my Fitbit device?

3. Press and hold the button on your tracker to access quick settings and confirm that Do Not Disturb and Sleep Mode are turned off.

Hope this helps. 

[Lauramoran248]

I've tried everything you have suggested but still not working 😕

[LiliyaFitbit]

Thank you for your reply, @Lauramoran248.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Irbyfamily]

My charge 3 has also stopped vibrations.  I have tried all above options to resolve the issue myself but still no vibrations.  Help

[LiliyaFitbit]

Welcome to the Fitbit Community, @Irbyfamily.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day!