Charge 3 stopped working

[Eibhe]

Hi my charge 3 stopped working for no particular reason it has a slight vibration when I plug it in a brief picture of a smiley face will appear then disappear it has no charging display just a blank black screen.

If I have it off the charger and press the power button it vibrates also but nothing on the screen is it bricked or faulty goods is there a way out of this I tried all the steps posted still nothing the app does not see it in bluetooth ?? what next 

Moderator edit: Subject for clarity

[SunsetRunner]

Thank you for taking the time to respond to my comment, Wilson. However, you are not addressing my concerns. You recommended that I review the information in the link you provided, to "find the device that better suits your needs." Please be reminded, I did find a device that suits my needs, with the exception that it stopped working. Three times, three devices. My "needs" are: a product that won't stop working after a few months. Have you found out why, after proper care, the charge 3 repeatedly stops working for some people? If so, great! I'll be happy to purchase a new fitbit product. If not, I will find another company to purchase from. 

[WilsonFitbit]

@SunsetRunner Thank you for your feedback. This helps to continue working on improvements to our services. 

I also apologize for any inconvenience caused. I'd like to let you know that since the inconvenience with your Charge 3 has persisted, I would suggest that you contact our Support Team. They will be able to provide proper information and a prompt resolution. Click here to get connected. 

See you around. 

[racasta22]

Where is the best answer to this question found? I’m brought back to the original post but don’t see the resolution. 

[SunsetRunner]

For me there never was one. I broke down and bought a charge 4 almost 2 months ago. So far, so good. We shall see...

[racasta22]

Thank you. I ended up connecting w support. They walked me through several steps that didn’t resolve the problem. Thankfully, I was within the warranty period and they are replacing, which I appreciate. Thanks again for the quick response. Glad you decided on an upgrade and it’s going well! 🙂

[WilsonFitbit]

Hello @racasta22. Welcome to the community forums. @SunsetRunner Thank you for your reply and input. 

@racasta22 Thank you for the information and for the steps you've tried. At this time, I'm glad to hear that our Support Team was able to help and a replacement is being sent to you. Hope you can continue tracking towards your fitness goals. 

@SunsetRunner I also appreciate your information and thanks for being part of the Fitbit family. 

See you around. 

[HN100]

I too have this same problem. Sometimes I get a smile face, other times not. Have tried all solutions I have found. Won't sync and update doesn't work.  

[racasta22]

Unfortunately, when they replaced my Charge 3, I had trouble with the replacement six months later. It stopped tracking my sleep, started draining the battery and eventually, within 30 days, stopped completely. They won’t replace it because they said the one year warranty begins on the day I purchased my original Charge 3. It’s disappointing that both the original and replacement didn’t last a year. I wouldn’t buy another one bc of this. I wish you the best with yours!

[Trixee]

Please send me this information to me.  My charge 3 stopped working also.  Trixee

[Trixee]

Thanks, have you tried any other Fitbit styles?

Thank you!!! This actually worked!!

so happy!

Moderator edit: updated post.