Charge 3 stopped working

[lauriep44]

Hi I need help. Something got in to the tiny hole on my charge 3 and it vibrated continuously then died. I don’t know if it’s completely dead or I can restart if. I’ve tried all the searched ways of trying to reboot it but nothings working. No front display or lights on the back. Help 

[Chick-A-Dee]

The exact same thing happened to me today!!!!! I was working in the garden and it kept vibrating. I tried to connect it to the app on my phone and nothing. When I got in, I hook it up to charge it and nothing. I hooked it up to my computer and nothing. No display, the only thing that seems to be working is the green light on the underside of the Fitbit. I bought it January 2020 and usually my Fitbit lasts over several years before I have to replace them. Please help!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @lauriep44 @Chick-A-Dee.

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

1. The complete troubleshooting tips including a restart in Why isn't my Fitbit device's battery charging?

2. If the issue persists, please perform a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Hope this helps!

[Chick-A-Dee]

That did not work.

It is now deader than a doornail.

[LiliyaFitbit]

Thank you for your reply, @Chick-A-Dee.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.