Charge 3 stops mapping after a minute

[CLAllen]

My Charge 3 stops mapping my walk/bike after less than a minute, although it tracks the time spent exercising without a problem.  For example, yesterday I biked 17 minutes yet the map shows that I went less than 1 NYC block. This has been a consistent problem in both rural and urban locales.  I've restarted my phone, rebooted the app, and reset the tracker to no avail.  Any advice greatly appreciated.

[AndreaFitbit]

Welcome to the Fitbit Community, @CLAllen. Thanks for letting us know that you´ve restarted your phone, rebooted the App and reset your tracker.

Please confirm that you´ve followed steps and advise of help article: How do I use GPS on my Fitbit device?

Also, could you please mention your phone´s model. 

I´ll be waiting for your response. 

[CLAllen]

Hi Andrea,

Thanks for the reply. After I posted that message, I went and followed other steps on other comments and it seems to be working for the moment.  I am, however, having the black line issue with the charge 3 that others have reported.  I purchased it in January or February of this year.  My phone is a Google Pixel 3.

Thanks again.

[AndreaFitbit]

Thanks for getting back to us and for letting me know that mapping seems to be working for the moment @CLAllen. Sorry to hear you are experiencing a black line on your device, please see this thread for recommendations. 

Keep on visiting the forums.