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Charge 3 syncing problems

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‎10-14-2020 06:48 - last edited on ‎01-14-2021 10:00 by Moderator Alum

‎10-14-2020 06:48 - last edited on ‎01-14-2021 10:00 by Moderator Alum

I bought this Charge 3 in June.  In three months, it began having problems syncing.  I ran through all the "fixes" - resetting bluetooth, dropping and re-pairing the device, turning the device and my phone on and off.  At best, it would sync every three or four days.  Now the time is off by several hours.  Fitbit chat and helpdesk are unable to correct these problems.  I'll never buy another fitbit again.

 

 


Moderator edit: subject updated for clarity

 

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‎10-14-2020 09:11

‎10-14-2020 09:11

Without more info on the phone model which is most likely the source of the issue. I'll give a link to follow. 

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4 REPLIES 4

‎10-14-2020 09:11

‎10-14-2020 09:11

Without more info on the phone model which is most likely the source of the issue. I'll give a link to follow. 

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‎10-16-2020 06:16

In response to Rich_Laue

‎10-16-2020 06:16

Thanks-I have an iPhone 11, running iOS 14.0.1

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‎10-16-2020 06:19

In response to MaryB1963

‎10-16-2020 06:19

And I have run through all the steps in the linked page. Sometimes, running all these steps will sync the Fitbit to the phone for a moment, and then the connection is lost.

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‎10-20-2020 14:13

‎10-20-2020 14:13

Totally agree is absolute rubbish I’m on my second charge 3 first one the screen had lines through it 

replacement has now stopped connecting with Bluetooth , lost time and fit for nothing but the bin 

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