Charge 3 touchscreen not working

[JayWhipOnRye]

 So I got mine a couple days ago but the touchscreen does not seem to be working. I tried swiping every which way and restarting the device multiple times but still nothing. I even had someone else try it in the event I was doing something incorrectly but still nothing. Tapping on the screen does nothing either. Anyone else having issues with it?

Moderator edit: updated subject for clarity

[NorthernLights9]

But the Garmin doesn't do sleep tracking . . .

Fitbit replaced my defective two-month-old Charge 3 in the middle of January. So far, the replacement is working well, but I constantly fear that it will fail. This morning, it stopped working when I first went to download the upgrade but recovered with a reset. 

[AustinSmithMT]

Garmin does do sleep tracking on the vivoactive 3. Just like with any brand, the type of watch determines the type of features. But yes they do you are incorrect 

[NorthernLights9]

Thank you for that info. When I looked it up on their website, the sleep tracking was not listed.

[South93]

Fixed mine no problem thanks 😃

[South93]

Fixed mine no problem using this restart thanks 

[Mari_Mendez]

I do, let me know what you did to make it work.
Also my battery in 15min its using 15% I dont know if its because im trying to make it work or whats going on...

[Mari_Mendez]

I already tried this and the 15segs and still isnt working

[Yafim8]

Have same problem with my charge 3 since yesterday the screen swipe not respond to touch,
tried the reset process as suggested with no help.
will try to connect it to the charging cable for a couple of hours and do the reset again hope it will help. and i will inform if it worked.
my tracker is only one month old...   

[LaffyFBuser]

I made the switch to another product altogether and have been tremendously pleased. Abandoned hope for my Charge 3 long ago after I kept receiving useless advice to reset the device.

Sent from my iPhone

[Hazmsm]

Contact support they will send you a new one

[Sugah_I3ee]

Every tome I have an issue with the touch screen not working I just plug my
Fitbit into the charger and then go into my Fitbit app on my phone and
change the clock face, then sync my device. Its worked every time.

[Yafim8]

hi, it already was a replaced FB charge 3 tracker after the first one stopped working suddenly and started to heat up after connecting to the charger, this one is one month old and already have problems. 
the support agent told me that the product warranty has expired and they sorry but they wont replace this one even if it has problem only one month after i got it....😶

[Yafim8]

tried that too it don't work the swipe function of screen still not working

[Yafim8]

Hello friend, may i ask you what product you are using now and satisfied with?

Moderator edit: personal info removed

[Yafim8]

Well yesterday i  tried the suggested procedure of connecting my FB charge 3 to a charger for a couple of hours and the then do the 15 sec. reset.

I did it and it did not help the swipe screen still not working tried to turn the tracker of and thurn it on again still same problem.
really frustrating....   

[LaffyFBuser]

Yep. That was my experience, too. After repeated attempts with the same result, I had enough. Gave up on fitbit when I realized they gave up on themselves.

Good news though is I found new tech and have never been in better shape as a result. So maybe fitbit did me an indirect favor. 🙂

Sent from my iPhone

[LaffyFBuser]

Apple watch. Cost a little more but far worth the price. Never looked back. The data capture is far more accurate, the ekg function has come in handy and saved me money at a doc’s office when they accepted the ekg results instead of having to set up their own test.

Have been as satisfied as I ever was with the original fitbit devices that won my heart (that was later crushed with the fitbit 3 and lack of support).



Sent from my iPhone

[Yafim8]

Thanks for the info buddy 

[CJ040]

Nope. Still doesn’t hold a reset and touchscreen locks up shortly after the restart and disconnecting from the charger (and w/ a full battery).

[CJ040]

Thank you for your attempts to troubleshoot but can you please post the fix, or have the company develop a software patch, rather than just theorizing about 8-15 second restarts. I paid $135 13 months ago and have had the issue for the last three. Plz get the company to fix the problem. If so s so already, post prominently in the app and email affected users.  If the company doesn’t have a fix, please just say so.Thank you.