Charge 3 turning off itself

[Mama_peckle]

My Charge 3 keeps turning off randomly. It started a few days ago and I thought it may have run out of charge but when I plugged it in it said it was still on 80%. Since then it has been getting steadily worse. In the past half hour alone it has had to be restarted by plugging it in and holding the side button down over 5 times. Please help as I've only had it 3 weeks. Never had issue with my Charge 2 😞

Moderator edit: subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[AlejandraFitbit]

Welcome to the Community, @Mama_peckle and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this turning off issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Mama_peckle]

Thank you for the responses. After contacting Customer Support they have agreed to send me a new one as it is "clearly defective" in their words. Amazing quick resolution, and so far, pain free!

[AlejandraFitbit]

Thanks for the update, @Mama_peckle.

Those are great news, I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set it up.

Happy stepping! 🙂