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Charge 3 unable to sync

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‎01-29-2020 07:19 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-29-2020 07:19 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Hello there! Is anyone able to assist with syncing new device to old account-on a mac? Charge 3 does not seem to be an option... and I have the old one on my computer.. wondering if anyone else has this problem?

 

 

Moderator edit: subject for clarity

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‎01-30-2020 06:04

‎01-30-2020 06:04

Welcome to the Forums, @Chrissyrn5.

 

If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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