Charge 3 unresponsive

[Catherinerose30]

My screen has gone blank and not responding, I’m charging it but nothing is happening 😞 I love it!! 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Catherinerose30.

Thanks for the information provided.

To resolve battery issues, we recommend following these troubleshooting steps.

Whether the instructions above don't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Catherinerose30]

Thanks, I have tried this and tried to recharge it this evening, it’s still non responsive. 

[EdsonFitbit]

Thanks for your response, @Catherinerose30.

In this case, I would recommend getting in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Please let us know if you have any questions.

[Catherinerose30]

Okay, so how do I contact the English team? 

[EdsonFitbit]

Thanks for your question, @Catherinerose30.

I noticed that you've been in touch with Customer Support. They will let you know how to proceed as soon as possible.

See you around.