Charge 3 will not pair after update

[Kcf2722]

The latest update as of 27/08/22 will not pair and the battery symbol has disappeared again! 

Moderator  edit: updated subject for clarity. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Kcf2722. I'm sorry to hear that you haven't been able to pair your Charge 3 after updating it.

I noticed that you got in touch with our Support Team and received assistance.

Keep on visiting the forums. 

[Kcf2722]

Thank you, I have since replaced the Fitbit 3 with a 5.
Many thanks again.

😁Smile! It increases face value!😂

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you replaced your Charge 3 with a 5 @Kcf2722.

I'm happy to hear that you're  back on track. 😀

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

[willjoe]

Check the Bluetooth settings. A Fitbit tracker syncs data to smartphones, tablets, and computers using Bluetooth, so it won't be able to connect if Bluetooth is disabled on the device. Bluetooth can be turned on and off from quick menus on most smart devices.

Regards,

Will

[Kcf2722]

Thank you for posting. Have upgraded to a newer Fitbit. And the issues are more to do with the app this time.

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back  to us @Kcf2722 and @Kcf2722. 

@willjoe, thank you for your assistance.

@Kcf2722, could you please let me know what are you experiencing with the app now?