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Charge 3 will not swipe

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‎02-23-2022 23:55

‎02-23-2022 23:55

I have received my replacement Charge 3. On setup needed  to update software  

. Fitbit syncs okay but unable to swipe face. I have tried reset. I do not get a smiley face. Tried changing face but still no swipe. Can this be escaleted

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‎02-24-2022 06:17 - last edited on ‎10-16-2023 08:30 by Fitbit Moderator

‎02-24-2022 06:17 - last edited on ‎10-16-2023 08:30 by Fitbit Moderator

Welcome to the Fitbit Community, @JudiMa. Thank you for letting us know that you tried to reset and changing face to make your Charge 3 swipe.

I noticed that you already got in touch with our team and that you have already received assistance.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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