Charge 3 with red light in the back, not holding a charge

[BrummiMUC]

After about a year my Charge 3 now suddenly has only a constantly shining red LED at the backwards sensor, will no longer measure heart rate and lasts only for about 7h before it runs empty.

I resetet it several times - no change

I let it ran empty two times and recharged it - no change

Again I resetet it - no change

Now I can not find any support site to initiate an exchange. I can only find a help message site for payed premium users which I am not and do not want to be. Where to hand in a support request / exchange request.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@BrummiMUC I hope you're doing well!

Let me help you with your Charge 3 not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[BrummiMUC]

Hi @AlvaroFitbit ,

thanks for your feedback and opening a ticket. I received a ticketnuber via e-mail, stating that within th next days I would be contacted. This is now a week agao, but nothing else happened?

Is support busy right now?

greetings

Robert

[AlvaroFitbit]

@BrummiMUC thank you for your reply.

At this time and due to recent events affecting our operations, Support may need more than 7 business days to respond. Still rest assured that you will get a response from them.

Keep me posted.