Charge 3 won't automatically sync

[rbnkpr]

hi,

I’ve read your forum over and over but still haven’t found a solution for the syncing problems of my charge 3. My charge 3 will only sync if i ask it to sync by syncing it in the Fitbit app and then it will take a wile. it will not connect during my bike training. I never had this kind of problems with my charge 2.

What I tried:

- Disconnect the Bluetooth - didn’t help

- Remove charge 3 from Fitbit app and reconnect - didn’t help

- Remove Fitbit app completely - didn’t help

- Disconnect Fitbit charge 3 from Bluetooth and replace charge 3 with charge 3 in Fitbit app and redo al the steps- didn’t help

- Restart Fitbit - didn’t help

- Restart phone - didn’t help

- Remove all user data from charge 3 and restart - didn’t help

- Holding power button 8 sec while connected to PC - didn’t help

phone fitbitapp version: 2.90 (20213375)

charge 3 : 28.20001.49.45

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @rbnkpr! Sorry to hear about the syncing difficulties you've been experiencing with your Charge 3. Thanks so much for already troubleshooting that, nice way to go!

I've seen that you got in touch with our Support Team a few hours ago. I'm glad to hear they were able to help. 

Don't hesitate to let us know if you need further assistance! 

[rbnkpr]

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@MarreFitbit wrote:

Welcome to the Fitbit Community @rbnkpr! Sorry to hear about the syncing difficulties you've been experiencing with your Charge 3. Thanks so much for already troubleshooting that, nice way to go!

I've seen that you got in touch with our Support Team a few hours ago. I'm glad to hear they were able to help. 

Don't hesitate to let us know if you need further assistance! 

---

They were NOT able to help.

The problem with the syncing still exists.

They said it was my phone (easy excuse) but on a other phone the same problems occur.

im still stuck with a activity tracker that doesn’t track my activity’s.

[MarreFitbit]

Hi @rbnkpr, thanks for coming back! I've seen you mentioned to have the Sony Xperia Z5 as your device. I'm afraid to say that this model of phone is not yet a compatible device with the Fitbit app. 

Note that the devices on this article have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. It'd would be great if you take a look at the article: Why won't my Fitbit device sync?. This article also includes steps for your computer. 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Let me know if there's anything else I may assist you with.

[rbnkpr]

Thnx for your help.

But I don't understand why it worked flawless with my charge 2, it tracked every workout and even the route I cycle on my bike. It tracked the speed altitude route and so on, perfect almost every time.

The charge 3 doesn't track those things only hart rate and calories.

Why does the charge 2 worked perfect and the charge 3 doesn't?  I wish I stayed with the charge 2.

[MarreFitbit]

Hi @rbnkpr, thanks for coming back! Sorry to hear your mobile phone doesn't work with your Charge 3 as it used to with your Charge 2.

As mentioned above, when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your mobile phone is not syncing with your Charge 3, I'd recommend using a compatible device listed at: Which phones and tablets can I use with my Fitbit watch or tracker?

Ping me out if you  need further assistance.

[Savvylabell]

I am having the same exact issue with my iPhone 6 and have done all the same troubleshooting steps as above. This only started happening after the last update and is very frustrating.

[MarreFitbit]

Welcome to the Fitbit Community @Savvylabell! Sorry for the late response. Thanks for already troubleshooting these syncing difficulties, nice way to go!

Please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Charge 3 and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Give this a shot and see if your tracker syncs with your iPhone 6. You can also keep in mind what is provided at: Is the Fitbit app interfering with other Bluetooth devices?

Let me know how it goes, I'll be around!

[Savvylabell]

I have tried this twice, and it has not helped the situation. I still have
to manually do it.

[Veni188]

It’s a load of rubbish I too have an iPhone 6 and I have tired everything possible but the auto sync function does not work.

fitbit needs to sort this out!!!

[Veni188]

Sorry meant tried 

[klyndwn]

I have an iPhone XR and my charge 3 also will not auto-sync, despite having the option selected. I have to go into the Fitbit app, and then it may or may not sync, and it has taken upward of 20 minutes to get it to sync. I don’t think it’s just a phone issue.

[Racietay]

I’ve tried everything too, I have the iPhone 11 Pro and it still doesn’t work. If I forget to go in and automatically sync it, I’ve lost my data for the day.. very disappointing especially when you’re trying to keep track for medical reasons. 

[Regrannell]

I Have the same problem. I have tried all the same things. Does anybody know what’s going on? It worked fine until last week. Thanks for any info.

[Syretta]

I am also having the same problems with my iPhone 8+. Worked perfectly with my charge 2 but with Charge 3 I am having to launch the app for any data to go across and then that doesn’t always work. When I receive my weekly progress report it looks like I haven’t done  anything for days if I think I’ve solved the syncing issue. Fitbit needs to properly address this issue we shouldn’t have to keep rebooting everything for it to sync each day! 

[001_Pilot]

It's February 2021 and I am fed up with the patronising attitude of Fitbit staff basically blaming users for having out of date phones or suggesting convoluted methods to get it working. I have several Bluetooth pieces of kit that just work with my phone. Fitbit on the other hand is broken. The software is in two main sections - the dashboard and the raw data/graphs. How ridiculous that the raw data can be there but the dashboard shows 0? The answer? They blame your phone. I'm using a Samsung Note 9 which is not old. It is a compatible phone. The software is the issue, nothing else. Just either sort it or I will have to dump fitbit. I will be happy to inform our consumer association Which? that Fitbit must lose marks for this. What is your answer?