Charge 3 won't charge

[Ann0842]

My charge 3 is not holding a charge. It’s plugged into the charger overnight but within a minute of removing it from the charger I get a blank screen. I’ve tried resetting the device but this still doesn’t help. Any ideas

Moderator edit: updated subject for clarity

[NellyG]

Hi @Ann0842  

That doesnt sound too good! Have a look at THIS Help Article on charging problems. If nothing there helps then you will need to contact Support.

Fitbit Support  

[MarreFitbit]

Hi there @Ann0842, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you.

Have you tried @NellyG's recommendation? As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Also, I'd like you to review the tips and recommendations provided in the article: Can I extend my Fitbit device's battery life?
 
As a friendly reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

• Frequently checking the Fitbit app, which syncs your tracker
• Frequently receiving notifications
• Frequently checking your stats
• Using Quick View. 

If you still believe your battery is not lasting as long as expected, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following:

1. Disable the features that can impact battery life as described here.
2. Fully charge your tracker.
3. Sync your tracker 5-6 times a day. 
4. Wear your tracker until it is fully depleted.

Let me know how it goes, I'll be around and glad to further assist you. 

[Ann0842]

Thanks for this - tried all of those options so I’ll get in touch with Fitbit supoort

[MarreFitbit]

Hi there @Ann0842, thanks for getting back and letting me know the outcome if the steps recommended. I'm sorry for the late response. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.