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Charge 3 won't connect

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‎01-03-2021 01:52

‎01-03-2021 01:52

My Charge 3 won't connect to my phone or ipad anymore

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‎01-04-2021 03:28

‎01-04-2021 03:28

@hanjoe417 Thanks for stopping by!

 

Let me help you with this. Try refreshing the link between your phone or iPad and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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