Charge 3 won't pair again

[kimberrr]

Hello all. I am hoping someone can help, as I have spent many hours trying to fix my fitbit and have gotten no where.

I've had my device for about a year and until 3 months (or so) ago it was fine. Then I noticed it was... off. I walked approx. 500 steps one morning, but it registered 6000. My sleep was off, and the time was off, etc. Back before the new year, I tried many times to resolve the issue. I have deleted the app, reinstalled, restarted my phone, opened/closed Bluetooth, and restarted the fitbit, to name a few. 

I am having trouble pairing my tracker. Specifically, I enter the 4-digit PIN into my fitbit app on my android phone, and I wait.. and wait.. and wait... and approx. 15 minutes later, it fails. 

What do I do? I will try anything! I've read through multiple posts here and although I am thankful that others seem to have the same issue, I can't seem to resolve mine. 

Thanks!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @kimberrr, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot the set up difficulties prior to contacting us.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you've not done so, I'd suggest to try the following:

1. Remove the Charge 3 from the phone's Bluetooth settings.

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Setup your Charge 3 as a replacement.

If the issue persists, follow the troubleshooting steps provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know the outcome. 

[kimberrr]

Hello,

Thanks for your reply. I know it has been a number of months, but the problem still persists. I haven't even bothered to wear my device since then, but I really wish I was able to. 

The same problem still exists. My device is not paired with my phone, and as I try to set up the device, my phone recognizes the device, and I try entering the given 4-digit code, but then 15 minutes goes by and it doesn't work. I've tried the same things over again - restarting the device, restarting my phone, disconnecting Bluetooth, etc. 

I ensured that my device is on the list of approved devices. I disconnected all other Bluetooth connections. I've tried looking through issues of why it won't work and I don't see anything that will help me. I have a Samsung Galaxy s7. I would get a new phone if I knew that was the problem, but I don't know how or why the problem exists.

Hoping you wouldn't mind helping me out again.

Thanks,

Kim