Charge 3 won’t pair or sync with iOS devices

[cowanjean]

I have tried all the tricks of turning off, turning back on Bluetooth on iPhone, putting Charge 3 in the charger and holding the side button until the 🙂 appears, holding my mouth sideways, etc. Nothing is working. It seems to have started after the latest software update on my iPhone. Is anyone else having problems?

Moderator edit: updated subject for clarity

[Trosey2]

Only problem I had was not syncing, went to Bluetooth and forget fitbit , then went back into app and let it be found again. That helped me

Sent from my iPad

[SuesW]

After iOS update last night can’t get Fitbit charge 3 to sync

have been on help sites and tried everything! 

[SmilinJon]

Had the same problem after the iOS update. Called customer service. Very rude rep. Said since my warranty was up there was nothing they could do. Told him it wasn't my fault. tryed to sell me a new one. Told him that will have the same problem. Told me that all he could do. Hate when a company doesnt stand behind its products. Doubt i will buy another Fitbit product if this is the support they give.

[LG921]

What can I do if I don’t have a second phone?

[Mothersmith]

Go on Bluetooth and press forget this app for your Fitbit this worked for me and I had tried everything ?

[Emmaddox90]

is this a problem with charge 4? I wanted to get the new one but not if iOS paring is still a problem 

[Mothersmith]

I didn’t do that. Go on Bluetooth and it’s click on the Fitbit then it should say  forget this app click on that . Then mine worked 

[DJ2]

I had the same problem and ended up removing my Charge 3 completely off my iPhone and reinstalling it as if it was new.  It will sync now.  

I  had done all the previous suggestions to no avail.  This started the previous day so I lost any information on my sleep pattern plus it did not give me the 12/12 hours from yesterday.

It has not fixed my problem of not indicating x of 250 steps per hour on my device.  It is stuck on 1/12 hours with no buzzing alert to move.

[Trosey2]

Go to Bluetooth settings and forget fitbit. Then let it find it again, either by itself or thru the fitbit app.

Sent from my iPad

[Trosey2]

Yes their support has a lot to be desired, I found same issue. And mine is only 1 1/2 year old !
Try going to Bluetooth settings and forget fitbit, then let it find it again or go to fitbit app and find it that way,

Sent from my iPad

[Trosey2]

I didn’t have second phone, go to Bluetooth settings Forget fitbit, then let it find it again or go to fitbit app and get hooked back up , might have to do it as a new fitbit though

Sent from my iPad

[Mothersmith]

Thanks go it sorted now 

[nursegeorgia]

Thank you for your reply. I reached out to Apple customer service . She seemed to be clueless as to what I was explaining although I said many others have been complaining. Then she transferred me to someone who could help me. Turned out to be this “ just ask” website that I would have to pay for.😚Where you are is there an Apple store open.? I want to there but I don’t know when it will be open for business. nursegeorgia

Sent from Yahoo Mail for iPad

[nursegeorgia]

Trosey2 if you solved the problem you are lucky. I tried your way,I have done hard closing several times. Nothing has worked😝😜

[Trosey2]

I have no clue about the Apple store as it’s an hour drive for me to go there and in a way bigger city then I want to stop in at this time. Actually never been in or near it . Sorry can’t help ya there. Did you try going into Bluetooth settings and forget fitbit ? And letting it find it again ?

Sent from my iPad

[DJ2]

I removed my fitbit from my bluetooth and did the "forget this device" on my phone.  I then added it back, that worked for 6.5 hours and then it would no longer sync.  I have had to do the process again! This can't be the only fix, it is not sustainable and you loose information between the time it stops syncing to the start up again.

[CCPalmieri]

Totally agree. I have followed the process of shutting down Bluetooth and removing Charge 3 devise. Have to do it numerous times. Of this is Fitbit’s idea of a fix- they are nuts! 

[psynch]

Hello, my Charge 3 also seems to have stopped synching with my iphone 11 after downloading the newest iphone update. 7 p

I have an old iphone 7 plus that was able to synch the Charge 3 but then the Charge 3 seemed to unsync when I tried to synch the Charge 3 on my iphone 11 again.

I downloaded the new iphone update into the iphone 7 plus and now both phones seem to hang on setup process.  The phones say they can find the Charge 3 but can't go to the next step of getting the 4 digit code off the Charge 3 to type into the Fitbit app to complete the synch process.

[nursegeorgia]

Yes I tried all that more than once😚

Sent from Yahoo Mail for iPad

[nursegeorgia]

How did you fix it?


Sent from Yahoo Mail for iPad