05-11-2020 05:38 - last edited on 09-17-2020 09:38 by
05-11-2020 05:38 - last edited on 09-17-2020 09:38 by
I have tried all the tricks of turning off, turning back on Bluetooth on iPhone, putting Charge 3 in the charger and holding the side button until the 🙂 appears, holding my mouth sideways, etc. Nothing is working. It seems to have started after the latest software update on my iPhone. Is anyone else having problems?
Moderator edit: updated subject for clarity
05-16-2020 11:49
05-16-2020 11:49
Unfortunately, I didn’t fix it. I think it’s a software incompatibility issue with the new iOS upgrade.
05-16-2020 11:54
05-16-2020 11:54
I went to my Bluetooth settings in my phone/iPad, clicked on the charge 3 that was still showing even though I removed it in my Fitbit app, click forget the charge 3, my phone immediately rediscovered my charge 3, and it began syncing. I have iPhone 6. I hope it fixes yours, too. I was reluctant to answer anyone after the warning by Fitbit about too many postings, or something like that. They didn’t provide this solution, someone on the forum did, so trying to pay it forward! Best of luck.
05-16-2020 11:57
05-16-2020 11:57
i ‘Forget This Device” on my iPhone and went to my cloud account in settings on my iPad and tapped my iPhone to get my iPad up and running
05-16-2020 11:58
05-16-2020 11:58
Thanks already sorted it
05-16-2020 11:59
05-16-2020 11:59
05-16-2020 12:00
05-16-2020 12:00
Sorry you have not sorted it , I sorted mine . Thank you
05-16-2020 12:03
05-16-2020 12:03
go on Bluetooth then press the forget this app for your Fitbit, that should work
05-16-2020 12:07
05-16-2020 12:07
05-16-2020 12:20
05-16-2020 12:20
05-16-2020 12:23
05-16-2020 12:23
05-16-2020 12:47
05-16-2020 12:47
05-16-2020 15:05
05-16-2020 15:05
So I was just able to fix mine after days of it not working. I thought I had tried everything but here is what worked. Go into your iphone, Go to Settings, Go to Bluetooth and remove your fitbit under the "My Devices" list. Then try syncing...Good Luck!
05-16-2020 15:14
05-16-2020 15:14
Sweeter28: You say this happens every time with iOS update. So after past updates, WHAT DID YOU DO to get synced again?
05-16-2020 17:06
05-16-2020 17:06
05-16-2020 17:42
05-16-2020 17:42
Its not an Apple problem. Have friend with a Charge 4 and my phone found it and synced with no problem. Still wont find the Charge 3. So it is a Charge 3 problem. I deleted it from Bluetooth and it will not find it at all.
05-16-2020 18:25
05-16-2020 18:25
it appears - reading Reviews online- the Charge 3 is a lemon. Fitbit should have reimbursed/ replaced this for those who bought it. They and Amazon should not still be selling it
05-16-2020 18:49
05-16-2020 18:49
NanaNa123 I've had mine working for 1 day yesterday, after 2 weeks of communicating with Fitbit direct email, plus community. I'd like to hear if yours keeps working now. Please let me know. Being in lockdown during virus is one thing, but having a previously valued fitbit completely locked down again this morning, after spending many more hours yesterday renewing all the settings, is quite sickening. And this fitbit and app are supposed to be helping our health. I am crying with desperation now. If only Fitbit would admit that we can now no longer use our device and there is nothing they can do to fix it. I had recently also bought a new Band. I want to have my fitbit work for me. I don't want to 'invest' in a new and Charge 4. I cannot really see how or why I can 'invest' in another product. For some the cost may not concern them, but for many it is a substantial 'investment'.
05-16-2020 18:50
05-16-2020 18:50
The recommendation to remove the Charge 3 from the list of found Bluetooth devices worked for me. After I forgot the device and re-found it, I was able to successfully re-sync my Charge 3. Thank you for your help.
05-16-2020 19:03
05-16-2020 19:03
05-16-2020 19:17
05-16-2020 19:17
Mine won’t sync either after trying everything. iPhone recently did an update. Help.