Charge 3 won’t pair or sync with iOS devices

[cowanjean]

I have tried all the tricks of turning off, turning back on Bluetooth on iPhone, putting Charge 3 in the charger and holding the side button until the 🙂 appears, holding my mouth sideways, etc. Nothing is working. It seems to have started after the latest software update on my iPhone. Is anyone else having problems?

Moderator edit: updated subject for clarity

[Trosey2]

I feel the same. When I called in they offered me a 25% discount on a new one. Which doesn’t include the charge 4. !!!! This one is only 1 1/2 years old. ! My charge HR lasted 3 years before I got tired of charging it every other day. I’ve had to change the wristband on this one after only 11 months, now this problem, grr. I keep checking every day to every other day to make sure it’s still syncing right ,,
I agree with you money is too hard to come by anymore to keep purchasing these ,

Sent from my iPad

[Tea4tina]

Same problem since 12th May, no sync with iPhone & iPad. Found a easy helpful fix as follows. Go to Settings on iPhone, select Bluetooth, select Charge3 device (noted it was not connect) then select delete/remove this device, Then charge3 will appear at bottom left of screen, then select charge3 again, add device and then sync automatically. I found my iPad synced automatically after a couple of minutes too. Hope it works for you too.

[Disraeli]

Certainly agreefault must be with Apple, so frustrating

[NRConnor]

I’m having same message. No device found

[Disraeli]

Brilliant, it worked immediately, thank you

Sent from my iPhone

[DJ2]

I am sorry you are having so much problem.  Mine has been working for the last 16 hours plus the problem I had with it not counting the steps seems to have resolved.  It is very frustrating and time consuming to get it to work but I have been very happy with my Fitbit for many years.  It helps me to keep active. Hope it works out.

[CJ367]

So folks a week since my original post and the non pairing/Bluetooth/Apple update problem still exists.  The only thing I have found works is to delete your Fitbit from Bluetooth And within the Fitbit app go into your account and use the replace device option. I Am finding I have to do this everyday But at least my Fitbit does update and pair with my phone.. good luck and I guess all we can do is wait until either Fitbit or Apple find a fix 

[Trosey2]

Yes this is what I did. So far it has worked for me.

Sent from my iPad

[SuesW]

Thank you so much.
That has finally worked.
Really grateful
Thank you
Sue


Sue Willcox

[Disraeli]

And me

Sent from my iPhone

[Deb8720]

My phone is running 13.4.1 and I can get it to sync basic data, no sleep and no activity, if I go through the whole set-up crap daily.  Chat helper suggested yesterday that I try the Set-up at night ....yea that’s just what I wanna do twice daily.... any suggestions about other brands?  

[jjp4]

I was able to get it to pair with my iPad & then turn off iPad Bluetooth & get it to sync one with the iPhone, but now it won’t sync with the iPhone again. So it seems the pairing with another device is only a temporary fix.

[psynch]

I received this message from Fitbit Support:

Hi Bob. Thanks for trying to fix this. We're here to assist you with your Charge 3 which is have stopped syncing with my iPhone 11 after downloading the iPhone update. In the meantime, go into your phones' Bluetooth menu > tap on the icon next to Charge 3 > and Press Forget this device. Next, re-open the Fitbit app and re bond using the all-day sync toggle. Follow this by trying these syncing troubleshoots: https://help.fitbit.com/articles/en_US/Help_article/1866    After checking this, please share the email address associated with your Fitbit account. Hope to hear from you soon.

[skay]

Is the problem fixed?
--
Sharon K Hudgins

[nursegeorgia]

Yes it is finally😁


Sent from Yahoo Mail for iPad

[Mares]

It is temporary...I gave to do it every day! Called Apple...they say my Bluetooth is working just fine and my update did not affect Bluetooth. I have had sync problems since I got this charge 3 last year. It’s not Apple...it’s programming from Fitbit.... But Fitbit Does not know how to fix it!

Sent from my iPhone

[nursegeorgia]

This is what finally worked. I deleted Fitbit app then I turned off Bluetooth then I hit” forget this device”
 Then I restored Bluetooth and the app and it worked! Good luck. Georgia

Sent from Yahoo Mail for iPad

[Ptowngirl]

Yes, but now it doesn’t tell me when I get a text. ☹️

Sent from my iPad

[skay]

Charge 3?is still not syncing. Last sync was on 5-13. Help. 

[Disraeli]

Mine hasn’t done that for in months, gave up trying

Sent from my iPhone