Charge 3 won’t pair or sync with iOS devices

[cowanjean]

I have tried all the tricks of turning off, turning back on Bluetooth on iPhone, putting Charge 3 in the charger and holding the side button until the 🙂 appears, holding my mouth sideways, etc. Nothing is working. It seems to have started after the latest software update on my iPhone. Is anyone else having problems?

Moderator edit: updated subject for clarity

[Ptowngirl]

Go to settings, Bluetooth. Click on fitbit, drop down menu says “forget this device”. Hit that, then put it back on after a minute. No info lost at all.

[Dlong79]

If you haven’t tried this, go to your device’s Bluetooth setting. Tell it to forget your charge 3. Mine immediately searched for it and found it again. Connect it, and mine has been working since. I went through all the things they said do, but someone on the forum said this worked....and it did. Good luck

Sent from my iPad

[Trosey2]

Yes this is what I did.

Sent from my iPad

[JackMag]

Yup. Me, too. Updated iOs today (5.23.2020) and it killed my Charge 3’s pair/sync immediately after. Have tried everything to reconnect. No go. Good news is that i almost tossed my Charge in the trash a couple of months ago for similar issues, but FitBit updated their appand everything resolved. Hoping FitBit will do the same again and update quickly to solve. 

[Trosey2]

Did you try to go into you Bluetooth and forget fitbit ? This is what ended up working for me.

Sent from my iPad

[JackMag]

Yup. And when i tried to reconnect it, the process will tell me that it
can find my device, but then it will never progress past that point. In
the past, when i've had to do that, i always get a code on the screen of my
Charge that i can enter and it will take me to the next step. But it timed
out this time. Never actually got the code. Just got the spinning
wheel of waiting for 10 minutes with nothing further. Thanks, though!

[Ejmbrookfield]

Thank you for this response. This does appear to have finally worked. Took 4 times of deleting & reinstalling but almost 40 minutes later it does appear to have worked.

Sent from my iPhone

[CCPalmieri]

Yes, thank you.. not perfect yet- but better. So grateful to the members of Fitbit Community. Fitbit customer assistance abysmal

Sent from my iPhone

[Mares]

It worked finally! Man ...that was 7 hours of my life I’ll never get back! Too bad Fitbit can’t help it’s patrons!

Thx to all

Sent from my iPad

[Jezza70]

I did this yesterday (remove my fitbit from my account) and all was well, for 24 hours... Did it today and now it wont connect.

[Dlong79]

Try forgetting your charge 3 on your Bluetooth, then let it discover it again, that solved my problem. Just deleting it and resetting up the charge 3 didn’t help me. It’s something to do with the Bluetooth. Hope that will take care of your problem.

Sent from my iPad

[HarriJB]

This worked perfectly for me too (iPhone 6s, with the new software update): following the software update my phone wasn't able to connect to my Charge 3 via bluetooth, nor could I sync my fitbit app with it.  I deleted the fitbit app and asked my iphone to 'forget' my Charge 3 in my list of bluetooth devices, then re-installed the fitbit app: BINGO!  Now syncing and connecting fine.

[MarreFitbit]

Hello everyone! I apologize for the long wait in my response. 

I'm glad to hear that the majority of you are already back on track after following the recommendations about "Forgetting this Device" in your iOS Bluetooth settings. I must say that I really appreciate all of you are helping each other. However, one thing I'd like to advise you (since a lot of you have done so), is that please try avoiding multi-posting, this refers to consecutively in the same thread, which can make conversations less readable for others. If you wish to add something to an existing post, you can click the three dots at the top right of your post to edit it. You can also mention users directly by using the @ sign and typing their usernames. Please keep this in mind to prevent further violations in the future. 😉 This is a friendly advice for the ones who are already interacting here and for the new users who may want to help too. 

I saw that a few of you are still having syncing difficulties even after following some tips and recommendations, so I'd suggest the following steps (please try following them in the order displayed): 

1. Remove the Charge 3 from the Bluetooth settings (in case you have more Fitbit devices that are no longer in use, please also remove them). 

2. If you use to use more than one iOS (Android or computer also) device to sync, please remove the Charge 3 from all phones you may have it connected to.

3. Restart your Charge 3 once again.

4. Turn off other Bluetooth connections when not in use.

5. Plug it into the charging cable and open the Fitbit app.

6. Setup your Charge 3 again to your main phone and please make sure that other devices aren't nearby. 

Hope this time the steps work for you guys, let me know how it goes.

[NanaNa123]

Thanks! I deleted the app again. Then told my phone to forget my charge 3. Then I reinstalled the app entered my email and password and EVERYTHING WORKED! Hallelujah!

Sent from my iPad

[SunDiva]

I have had this issue for also 3 weeks - last week they offered to replace it and stated it would be sent out immediately.  Today I get an email from them stating that they want the non-working one back - not a problem.  But I will have to pay for the postage myself - a bit of a problem.  And they want it back BEFORE they will replace the non-working one! - problem!  Here is my response to their email:

- 

This is absolutely ridiculous.  Your product has been proven to be a waste of time and money.  Not only is mine not tracking/syncing/detected, but at the moment the actual time is 4:08 PM PST, my fitbit states the time as 3:01 PM PST.

My state has a stay at home order in place.  I would have to travel by public transportation to reach a post office in order to have you replace my fitbit.  What kind of customer service is this?  Especially during this Covid time.  I am also in the "at-risk" age group.

That's ok, I will post to social media regarding your product and your lack of true customer service.  I don't take issue with returning the non-working product.  But I do take issue that not only will I have to pay postage and leave my home to do so and putting me at risk of contracting the Covid virus - BUT you also want me to return the product BEFORE you replace it.  Not the story that I'm hearing from others whose product you have also had to replace recently.

Thank you for your lack of true customer service.  You have lost a long-time customer in me.  I will definitely no longer recommend you to others as I have been doing through the groups/clubs I belong to.

[SunDiva]

It won't work on my iPhone nor my Kindle any longer.  I even upgraded my phone and tried it - no go.  I contacted Customer Service and spent almost an hour on the phone why the woman tried to get it to work.  She was more than surprised when we tried everything in her book and it still wouldn't go.

[Trosey2]

Love your reply !!!!! They offered me a 25% discount on a new one but not the newest fitbit, HA why would I want another of what I have to have it mess up again, plus mine is only 1 1/2 yrs old ! They never have emailed me the coupon. LOL. Said they were .

Sent from my iPad

[Trosey2]

Did you do the Bluetooth trick ? That is what finally worked for me yesterday, but had to do it again today

Sent from my iPad

[CCPalmieri]

My feeling is Fitbit sold to Google and Google wants to monetize with Premium. Good luck to us all

[SunsetRunner]

it worked for a day now going through the process again.  This needs to stop and needs to be fixed.  If this continues I will have to look at other product and tell everybody to stay away from fitbit.