Charge 3 won’t swipe

[Cbarr1]

My new Charge 3 will not let me swipe to view notifications or to view the apps that are installed on it. What should I do?

Moderator edit: subject for clarity

[SunsetRunner]

Try holding the "button" for 8 seconds to make it restart and try again.

[AlejandraFitbit]

It's great to welcome you @Cbarr1 and @SunsetRunner thanks for the input.

I would like to know if the instructions provided by our friend worked? Is your tracker working properly now?

Hope to hear from you soon. 

[TristanC]

I am not the person who wrote the original message about not being able to swipe, but my charge 3 won't swipe either. I tried holding the button for 8 seconds and nothing happened. Help!

[Taylorsm]

Happened to me this morning too, won’t respond to being reset, either!

[Brewster64]

Held button to restart and did not help 🙁

[Ozziehall]

My charge 3 is doing this approx. once a week and others have pointed out how to recover it. The main issue however is why has it become so unstable?  It seemed ok for the first few months, but my observation is that recent updates may have caused regressions and freeze ups. 

[TristanC]

Thank you. It worked!

[Catrina16]

Mine also is doing this and the reset isn't doing the trick 

[TristanC]

Did you plug it into the charger first?

[AlejandraFitbit · Accepted solution]

Hey @TristanC, @Taylorsm, @Brewster64, @Ozziehall and @Catrina16 I hope you are doing great.

I appreciate all the efforts in trying to fix this swiping issue that you all are experiencing. If the restart process didn't work, I recommend performing a long restart:

• Plug the device into the charging cable.
• While the device is plugged into the charging cable, hold the button down for 15 seconds.
• Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen.
• Remove the device from the charging cable.
• Plug the device into the charging cable again.
• The smiley face icon appears on the screen.

Let me know the outcome. 

[rosebud49]

I was not one of the mentioned names for this fix but it did not work. I did both long and short restart. What is the next suggestion before I return this product? It also takes about an hour to finally sync.

Rosebud49

[Upsfreight]

Still not working

---

@AlejandraFitbit wrote:

It's great to welcome you @Cbarr1 and @SunsetRunner thanks for the input.

I would like to know if the instructions provided by our friend worked? Is your tracker working properly now?

Hope to hear from you soon. 

---

[Mindypeaches]

Also have the problem of Charge 3 not swiping. Tried to restart but no luck. Tried the longer restart but still no luck. All I have is the time display and heart rate but can't swipe for anything else

[Ashley2008]

I am also having this problem tried both of your suggestions. I never even saw the smile face when I plugged it in. I am still experiencing the issue. 

[DanCan]

I'm having the same exact issue

[TristanC]

Wow. I don't know. I am not an expert. Taking an hour to sync doesn't sound
right. Did you have the watch plugged in when you re-started it?

[Upsfreight]

Yes plugged

[AlejandraFitbit]

Hey guys, I hope you are doing fine.

@TristanC, thanks for your input in this thread and @DanCan, I would like to know if you have followed the instructions provided in my previous post? If you haven't, please take a look at it and follow them.

@rosebud49, @Upsfreight, @Mindypeaches, since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Ashley2008, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. 

[Mindypeaches]

I tried holding the button down with the point of a pen. That worked