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Charge 3 won't sync, blank screen

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My Charge 3 (less than a year old), started doing strange things yesterday morning. It was flashing between screens and vibrating without being touched (while on my wrist). It was fully charged yesterday morning, but I noticed during the night last night that the battery was almost dead. It usually lasts a number of days. I have charged my Fitbit this morning, but now the screen will not turn on. I have tried the restart process. Once this worked with the smily face showing, but the screen went back to flashing changes. Now the screen won't turn on at all. I cannot get it to restart. It is still vibrating when touched, and sometimes vibrating randomly like when it was on yesterday, but the screen is blank. It will also not sync with my phone.

 

I hope you can help me!

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@AliThw It's great to see that you've visited the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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