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Charge 3 won't sync or connect

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‎11-07-2020 12:07 - last edited on ‎11-08-2020 17:26 by

‎11-07-2020 12:07 - last edited on ‎11-08-2020 17:26 by

It hasn't updated since Oct. 15 even though I've tried.

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎11-07-2020 15:29

‎11-07-2020 15:29

Hi 

I see the problem you are having

 

maybe delete the app and delete the device from the app and then connect and then go to trackers snd update

 

enjoy!!!

Akasdeep
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‎11-08-2020 08:34

In response to Akas

‎11-08-2020 08:34

Sent from Mail for Windows 10
I did this, but I’m getting new codes to set up my tracker and it’s not working.
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‎11-08-2020 17:25

In response to CdaWalker

‎11-08-2020 17:25

Welcome to the Fitbit Community, @CdaWalker @Akas.

 

@Akas I appreciate your participation in the Forums and sharing your tips. Thank you for your time and efforts to help other users.

 

@CdaWalker I am sorry to hear your tracker wasn't syncing and now you can't set it up. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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