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Charge 3 won't sync to my iOS devices

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‎04-24-2020 07:59 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-24-2020 07:59 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Since the last update with Apple my Fitbit will not connect to my phone or IPad.  Have tried all the recommendations sit no success.  Please advise.

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 05:51 - edited ‎10-01-2023 05:44

‎05-09-2020 05:51 - edited ‎10-01-2023 05:44

Hello there @ccelen87, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 is having syncing difficulties with your iOS devices. I appreciate you've taken the time to troubleshoot the issue prior posting here. 

To better assist you, would you mind confirming that the steps you've followed are the ones suggested at: Why won't my Fitbit device sync? If so, please try the following steps:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-09-2020 05:51 - edited ‎10-01-2023 05:44

‎05-09-2020 05:51 - edited ‎10-01-2023 05:44

Hello there @ccelen87, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 is having syncing difficulties with your iOS devices. I appreciate you've taken the time to troubleshoot the issue prior posting here. 

To better assist you, would you mind confirming that the steps you've followed are the ones suggested at: Why won't my Fitbit device sync? If so, please try the following steps:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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