Charge 3 won't sync to my iPhone

[DebGer]

My Charge 3 is not connecting to my iPhone.  
ive updated my phone.  Turned off Bluetooth and turned it on again

its working sporadically 

Moderator edit: updated subject for clarity

[jclarkebell]

My phone isn’t connecting to my Fitbit either

[DebGer]

It’s so annoying  

[suejom66]

Mine neither. And it’s just happened in the last couple of days. I don’t think it’s the watch though. It’s the software. I wonder if it has anything to do with Google taking over. Buying it in order to get rid of their competition. It’s happened before and it will probably happen again. I just don’t like investing my time and energy into trying to make this thing work. Enough is enough. Clearly the instructions are not working for a lot of people.

[DebGer]

Exactly the same as mine   It’s only been the last couple of days

Do you know off hand how long the guarantee is for?

[MarreFitbit]

Hello there @DebGer and @suejom66, welcome to the Community Forums. I am sorry to hear that you are going through this situation. 

While reading your posts I was wondering if you both started having syncing difficulties after the iOS 13+ update? If so, I recommend performing the following steps:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Hi @jclarkebell, thanks for stopping by. I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

I'll be around if you need further assistance, keep me posted. 

[DebGer]

Hi

I’ve done all that and it’s still not working properly
On my Fitbit at the moment I have 25.455 steps done
But on the Fitbit app on my phone it’s saying 13.954
It’s driving me crazy

Sent from my iPhone

[MarreFitbit]

Thanks for getting back @DebGer. I appreciate you've followed my tips and recommendations. We’re aware of the issue and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[ELHFit]

This is happening to me too. It's been sporadic for weeks but now much worse as of the last few days to the point where my Fitbit Charge 3 is pretty much useless.

I've rebooted the Fitbit, deleted and refreshed the app on my iPad, checked the bluetooth settings (and done the off-on fix there).   Seconds after I finally manage to effect a forced resync, my iPad can't see the Fitbit again.   My steps are never accurate and now the Fitbit is losing time as well.   At one point yesterday it lost 15 minutes of time, which is enough for me to miss a train.

It now also doesn't autotrack my exercise correctly, even when that is something as simple as a walk. 

I've had this device for a year and I'm beginning bitterly to regret parting with money for it or recommending that my husband purchase one.

[DebGer]

Just wondering have anyone got their Fitbit not syncing/ not connecting problem sorted yet???

[Dkgammagirl]

Mine has not synced since Tuesday. I have spent about an hour each day trying to get it to work by going thru the recommended steps without luck. Very frustrated! 

[DebGer]

Mine started acting up around Tuesday too

it will connect IF I reset it while it’s on charge. BUT as soon as I take it off charge it stops and my iPhone CANNOT find my Fitbit 

it’s beyond frustrating 

I’ve reset, turned off Nothing is working 

NOT happy at all!!!!!

[DebGer]

Thank you for your replies 

But my Fitbit is still Not Connecting  or syncing properly 

now it’s losing time, but gaining it back again

its just totally unreliable at this stage

i thought Fitbit were trying to solve this problem!!!!!

Has anyone gotten theirs sorted 

[SarahKG]

I am having the same issues and have done all the troubleshooting to no avail.  I called FitBit support today and was told they are aware of the issue and will be pushing out a firmware update to fix it...but could not provide an estimated timeline.  Disappointing.  Also, the moderator above suggested toggling location to 'always' but mine would not hold that option...it kept reverting to 'ask.'  Hopefully this update is released soon and works!

[ELHFit]

Mine is already set to 'Always' and has been set correctly every time I've checked. 😞  Makes no difference.

[Mollymac]

Same deal here.  It is odd because I still get text notifications so my Fitbit is syncing one way- but no exercise has synced since Tuesday.

i am glad I am not alone.

[DebGer]

Thank you

Another day and it’s still NOT sorted

As you say it’s very disappointing 

[Robinsy]

Same issue here with mine. Did all troubleshooting and updates but it still doesn’t sync and the watch is now over an hour and a half behind. I then decided to remove the device to reinstall it but now when it says it’s found the tracker it won’t progress past that message to enter the PIN for the device to be added - very frustrating!!

[SarahKG]

Update: called support again today and they are sending a replacement device. I believe in my case that’s what was needed from the start and software compatibility was never the issue. Fingers crossed!

[Lquade]

Same issue here and this is my second Fitbit and I’ve had this one since the end of September. About a week ago it started acting up, I’ve called and all they tell me is it’s an issue with the app and we have to wait for an update but they don’t know when that is. That’s great. I can’t even get mine to connect to my phone and right now my Fitbit is completely dead.